Quality Assurance Assistant

Hearts and Hands of Care•Anchorage, AK

1d•Onsite

About The Position

The Quality Assurance Assistant provides administrative and operational support to the Quality Assurance Department to help ensure agency documentation and services are accurate, complete, and compliant. The position assists with receiving, reviewing, tracking, and correcting timesheets; maintaining quality assurance records; preparing documentation for audits; and communicating with providers and the Billing Department about discrepancies or missing information. The assistant works under the direction of the Quality Assurance Administrator or designated supervisor and supports consistent adherence to agency procedures, documentation requirements, and quality standards. The role is primarily performed in a professional office setting and involves regular computer use, document processing, filing, and communication with staff and providers. It may involve occasional extended hours, additional administrative support based on agency needs, travel to other agency locations or client residences when assigned, and occasional front desk coverage. Additional duties may be assigned based on operational needs.

Requirements

High school diploma or equivalent required.
Must be able to pass a criminal background check.
Must demonstrate professionalism, discretion, and the ability to handle sensitive and confidential information.
Strong interpersonal and customer service skills.
Knowledge of HIPAA requirements and the importance of safeguarding confidential medical and personal information.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Strong data entry, typing, and computer skills.
Ability to operate multiline phone systems, copiers, scanners, and fax machines.
Excellent organizational skills and attention to detail.
Effective written and verbal communication skills.
Ability to identify documentation errors and follow established correction procedures.
Ability to maintain accurate records and meet deadlines.
Strong time-management skills and ability to prioritize multiple assignments.
Ability to maintain professional and confidential working relationships.
Ability to follow written and verbal instructions.
Dependability, punctuality, and a positive attitude.
Ability to work independently on assigned tasks while recognizing when supervisory guidance or approval is required.
Willingness to learn agency Quality Assurance procedures and documentation requirements.
Ability to communicate effectively with employees, providers, supervisors, and other departments.
Ability to manage multiple responsibilities in a fast-paced office environment.

Nice To Haves

Previous experience in administrative support, quality assurance, healthcare, billing, or a related field.
Experience with data entry, document review, and recordkeeping.
Working knowledge of Microsoft Office applications.

Responsibilities

Assist with maintaining the agency’s internal Quality Assurance system and related documentation.
Receive, organize, review, and process timesheets for accuracy, completeness, and compliance with agency requirements.
Identify missing information, errors, or discrepancies in timesheets and assist with obtaining corrections.
Communicate with providers, staff, and the Billing Department about timesheet questions, corrections, and documentation requirements.
Assist with preparing, gathering, and organizing documentation for internal audits, external audits, and state-directed reviews.
Maintain accurate Quality Assurance records, files, tracking logs, and documentation in accordance with agency policies and retention requirements.
Monitor outstanding timesheet corrections and follow up to support timely resolution.
Support the Quality Assurance Administrator with documentation reviews, identification of recurring concerns, and communication of findings as directed.
Assist with data entry, scanning, filing, document management, and report preparation.
Maintain confidentiality of client, employee, provider, and agency information in accordance with HIPAA and agency policies.
Provide administrative assistance to other departments as needed, including occasional front desk coverage.
Report potential compliance concerns, documentation issues, or discrepancies to the appropriate supervisor.
Follow established agency policies, procedures, and quality standards.
Perform additional duties as assigned by the Quality Assurance Administrator or designated supervisor.