QSR Manager

TravelCenters of America•Richmond Hill, GA

3d•Onsite

About The Position

The QSR Manager leads the quick service restaurant’s operations and marketing, including staffing, training and development, staff supervision, and profitability. The manager works alongside and motivates team members to meet company performance standards, provide fast and friendly customer service, maintain product knowledge and an upbeat atmosphere, and deliver quality food in a clean restaurant. The role includes recruiting, hiring, training, and retaining team members; coaching and managing performance; and creating a respectful, feedback-oriented team culture. The manager is accountable for financial results and for accurate, timely payroll, accounting, inventory, and personnel documentation in compliance with applicable laws. The position also requires following safety and operating standards, managing vendor relationships according to company guidelines, monitoring competitors, and sharing business insights with leadership. The manager may perform hourly associate duties as needed. The role requires flexible availability, including nights, weekends, and some holidays. It pays $55,000–$65,000 annually, with pay dependent on job factors and qualifications. The posting describes benefits including insurance, retirement matching, paid time off, tuition reimbursement, meal discounts, other discounts, training, advancement opportunities, and relocation assistance (relocation is not required).

Requirements

High school diploma or GED.
Excellent verbal and written communication skills.
Ability to work flexible hours, including nights, weekends, and some holidays.
Proficiency in Microsoft Office.
Operational understanding of POS software.
Valid driver’s license.

Nice To Haves

Associate’s or bachelor’s degree preferred.
Three or more years of supervisory experience in the fast-food industry preferred.
Proficient planning and analytical skills, including understanding P&L calculations, coverage ratios, budgets, and expense reports.
Ability to lead, motivate, train, and develop people.
Servant leadership and willingness to set an example while working alongside team members.

Responsibilities

Lead the quick service restaurant’s operations and marketing.
Inspire and lead the team to meet or exceed company performance standards and improve restaurant performance.
Build a trusting atmosphere that welcomes feedback from team members and guests; coach and manage staff performance according to company policy.
Serve customers courteously, quickly, efficiently, and with a positive attitude.
Provide quality food and maintain a clean restaurant environment.
Recruit, hire, train, and retain high-quality team members; foster a respectful culture that recognizes achievements.
Manage people, products, service, and facility processes to achieve financial objectives, including revenue and profit goals.
Oversee payroll, accounting, inventory, and personnel documentation to ensure accurate and timely reporting and compliance with state and federal laws.
Follow safety and operating standards and company guidelines for vendor relationships.
Monitor competitive practices that may affect the business and provide insights and recommendations to leadership.
Perform duties of hourly associates as necessary.