QSR Manager

TravelCenters of America•Weatherford, TX

4d•Onsite

About The Position

The QSR Manager leads the operations and marketing functions of a quick service restaurant at a TravelCenters of America location. The role oversees staffing, training and development, general supervision, and efforts to improve restaurant profitability. The manager leads by example, supports an upbeat and customer-focused environment, and helps ensure guests receive quality food and service in a clean restaurant. The manager recruits, hires, trains, and retains team members; coaches and performance-manages staff; and creates a respectful culture where achievements are recognized. The role manages people, products, service, and facility processes to meet financial objectives, and oversees payroll, accounting, inventory, and personnel documentation for accurate, timely reporting and legal compliance. The manager follows safety and operating standards, manages vendor relationships according to company guidelines, monitors competitive practices, and provides insights and recommendations to leadership. The manager may perform hourly associate duties as needed.

Requirements

High school diploma or GED.
Ability to work flexible hours, including nights, weekends, and some holidays.
Excellent verbal and written communication skills.
Valid driver's license.
Ability to lead, motivate, train, and develop people.
Proficient planning and analytical skills, including understanding P&L calculations, coverage ratios, budgets, and expense reports.
Proficiency in Microsoft Office and operational understanding of POS software.

Nice To Haves

Associate’s or bachelor’s degree preferred.
Three or more years of supervisory experience in the fast-food industry preferred.
Servant-leader approach and willingness to set an example while working alongside team members.

Responsibilities

Lead and inspire the restaurant team to meet company performance standards and improve restaurant performance and potential.
Create a trusting environment that welcomes feedback from team members and guests; coach and performance-manage staff according to company policy.
Serve customers courteously, quickly, and efficiently with a positive and enthusiastic attitude.
Provide quality food and maintain a clean restaurant environment.
Recruit, hire, train, and retain high-quality team members in accordance with company guidelines, and foster a respectful culture that recognizes achievements.
Achieve financial objectives through effective management of people, product, service, and facility processes, with attention to revenue and profit.
Oversee payroll, accounting, inventory, and personnel documentation to ensure accurate and timely reporting and compliance with state and federal laws.
Follow safety standards and operating procedures, and follow company guidelines for vendor relationships.
Monitor competitive practices that may affect the business and offer insights and recommendations to leadership.
Perform the duties of an hourly associate when necessary.