QSR Manager

TravelCenters of America • Wilmington, IL

6d

About The Position

The QSR Manager leads the operations and marketing functions of a quick service restaurant at a TravelCenters of America location. The role oversees staffing, training and development, staff supervision, and efforts to improve profitability. The manager leads by example, supports a positive customer experience, maintains food quality and restaurant cleanliness, and ensures compliance with company standards and applicable laws. The position also manages financial and operational processes, including payroll, accounting, inventory, personnel documentation, and facility processes. The manager may perform the duties of hourly associates as needed.

Requirements

• High school diploma or GED.
• Ability to work flexible hours, including nights, weekends, and some holidays.
• Excellent verbal and written communication skills.
• Proficient planning and analytical skills, including understanding P&L calculations, coverage ratios, budgets, and expense reports.
• Proficiency in Microsoft Office and operational understanding of POS software.
• Valid driver's license.

Nice To Haves

• Associate’s or bachelor’s degree.
• Three or more years of supervisory experience in the fast-food industry.
• Ability to lead, motivate, train, and develop people.

Responsibilities

• Lead and inspire the team to meet and exceed company performance standards and improve restaurant performance.
• Create an atmosphere that supports feedback from team members and guests; coach and manage staff performance according to company policy.
• Serve customers courteously, quickly, and efficiently with a positive and enthusiastic attitude.
• Ensure guests receive quality food and a clean restaurant environment.
• Recruit, hire, train, and retain team members in accordance with company guidelines, while fostering respect and recognition.
• Achieve financial objectives through effective management of people, products, service, and facility processes, with attention to revenue and profit.
• Oversee payroll, accounting, inventory, and personnel documentation to ensure accurate, timely reporting and compliance with state and federal laws.
• Follow safety and operating standards and company guidelines for vendor relationships.
• Monitor competitive practices that may affect the business and provide insights and recommendations to leadership.
• Assume the duties of an hourly associate when necessary.

Benefits

• Competitive wages and annual bonus opportunity.
• Medical, dental, vision, and life insurance.
• 401(k) with company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• On-site meal discounts.
• Discounts on technology, travel, food, and fuel.
• Growth and advancement opportunities with company-paid training.
• Relocation assistance; relocation is not required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED