QMS Manager

THE CLEVELAND ELECTRIC LABORATORIES COMPANY•Twinsburg, OH

2d•Onsite

About The Position

Cleveland Electric Laboratories (CEL) is seeking an experienced QMS Manager to lead, maintain, and continuously improve the company’s Quality Management System across manufacturing, calibration, certification, and service operations. The role ensures quality systems remain effective, compliant, and aligned with customer and industry requirements, including ISO 9001:2015, AS9100D, ISO/IEC 17025:2017, ANSI/NCSL Z540, applicable A2LA requirements, and relevant customer, regulatory, ASTM, and aerospace requirements. The QMS Manager serves as a quality resource across the organization, partnering with Engineering, Manufacturing, Calibration, Sales, Purchasing, and Operations to prevent defects, improve processes, resolve nonconformances, and strengthen customer satisfaction. The position calls for a hands-on quality professional with knowledge of manufacturing quality systems and laboratory/metrology environments who can turn quality requirements into practical processes.

Requirements

Bachelor’s degree in Engineering, Manufacturing, or a related technical field; equivalent experience may be considered.
At least 5 years of progressive quality-management experience in manufacturing, engineering, laboratory, aerospace, or a similarly regulated environment.
Demonstrated experience developing, administering, and improving a formal QMS, at minimum ISO 9001:2015.
Strong understanding of auditing, nonconformance, root-cause analysis, corrective action, and document control.
Strong analytical, organizational, communication, and problem-solving skills.
Ability to work effectively across departments and influence without relying solely on organizational authority.
Strong attention to detail and ability to manage multiple priorities.

Nice To Haves

Experience with ISO 9001:2015 and AS9100D.
Experience with ISO/IEC 17025:2017.
Experience with ANSI/NCSL Z540 and/or A2LA accreditation.
Experience in calibration, metrology, testing, or laboratory environments.
Experience with aerospace or defense quality requirements.
Knowledge of AMS 2750 and applicable ASTM standards.
Certified Quality Auditor (CQA), Certified Quality Engineer (CQE), or equivalent certification.
Internal Auditor or Lead Auditor certification.
Experience with ERP/QMS software and electronic document-control systems.
Lean, Six Sigma, or other continuous-improvement experience.

Responsibilities

Maintain and continuously improve CEL’s integrated Quality Management System.
Ensure QMS processes comply with applicable standards and customer and regulatory requirements, including ISO 9001:2015, AS9100D, ISO/IEC 17025, ANSI/NCSL Z540, and A2LA requirements.
Create and maintain quality procedures, work instructions, forms, records, and other controlled documentation; manage document and record control.
Monitor changes to standards and customer requirements and coordinate implementation of necessary changes.
Promote quality, accountability, continuous improvement, and customer focus throughout the organization.
Plan, coordinate, and participate in internal quality audits; prepare for external certification, surveillance, accreditation, and customer audits.
Serve as a primary contact during quality-system audits and assessments; track findings, observations, corrective actions, and closure.
Maintain objective evidence demonstrating QMS compliance and effective implementation.
Identify systemic risks and improvement opportunities from audits, process performance, and quality data.
Manage nonconformance and corrective/preventive action processes; lead root-cause analysis and ensure containment, corrective action, and effectiveness verification are documented and completed.
Analyze recurring quality issues and work with Engineering and Manufacturing to prevent defect recurrence.
Support customer complaint investigations and responses.
Partner with Manufacturing and Engineering to establish and improve quality controls throughout the product lifecycle.
Support inspection, testing, material verification, process controls, and final product acceptance; incorporate quality requirements into manufacturing processes and documentation.
Monitor product and process quality metrics and support first-article, inspection, testing, and customer-specific quality requirements as applicable.
Assist with supplier quality issues and incoming material nonconformances.
Support the effectiveness of CEL’s ISO/IEC 17025-accredited calibration and certification laboratory, including measurement traceability and A2LA assessments and accredited-scope maintenance.
Help ensure calibration and certification processes meet applicable ASTM, AMS 2750, customer, and technical requirements.
Develop, maintain, and report quality KPIs, including nonconformance, scrap, rework, customer complaints, corrective actions, audit findings, and supplier performance.
Use data to identify process-improvement and risk-reduction opportunities; lead or facilitate continuous-improvement initiatives using appropriate quality tools.
Present quality performance and improvement opportunities in Management Presentation.
Develop and deliver QMS and quality-related training and ensure employees understand their QMS responsibilities.