QMHP-CS ACT
About The Position
The QMHP-CS ACT case manager provides services to adult individuals enrolled across the LifePath Systems continuum of care. Services include assessments, recovery planning, resource navigation, referrals to community services, supported housing and employment, outpatient behavioral health services, and crisis services as needed. The role provides person-directed case management to help individuals access medical, social, vocational, financial, educational, and other individualized services, including connections to primary physical health care and assistance applying for qualifying benefits. Working collaboratively with the ACT team, the case manager participates in daily huddles to coordinate care, reduce inpatient psychiatric hospitalizations, and foster independence. The position also provides skills training, medication training and support, crisis interventions, and psychosocial rehabilitation using trauma-informed, person-centered, and strength-based approaches that promote choice and autonomy. The case manager builds relationships with community agencies and maintains professional relationships with stakeholders, colleagues, leadership, and support teams. The position requires flexibility to meet community and individual needs, including occasional evening work and participation in an on-call rotation providing 24/7 crisis coverage for ACT individuals. The case manager is expected to document engagement and customer service in the electronic health record, complete notes and assessments within established standards, complete required training on time, and maintain center-issued equipment. The role requires adherence to applicable Health and Human Services Commission and Texas Administrative Code requirements, contracts, grants, SAMHSA ACT Fidelity standards, and LifePath Systems policies and procedures.
Requirements
- Bachelor’s degree in psychology, social work, or a related field from a four-year college or university.
- Experience providing psychosocial assessments, treatment planning, case management, service coordination, skills training, crisis intervention, and symptom management to individuals with serious mental illness or serious emotional disturbance.
- Ability to assess individual needs, coordinate services, and communicate effectively.
- Knowledge of the social services system and ability to connect individuals with appropriate services.
- Ability to write clearly and professionally in service documentation and internal communications.
- Ability to think clearly and logically in potentially dangerous or emotional situations.
- Ability to respond to individuals with patience, empathy, and understanding.
- Organized, detail-oriented, and computer-proficient.
- Ability to demonstrate strong multicultural competency.
- Reliable transportation and a valid driver’s license.
Nice To Haves
- Master’s degree in counseling, social work, or a related field.
- CCBHC knowledge and experience.
- Experience with Texas Recovery and Resiliency (TRR).
- Knowledge of trauma-informed care practices.
- At least two years of experience working with the community, such as in social services, recovery, customer service, or sales.
- Bilingual English/Spanish.
Responsibilities
- Conduct assessments and develop recovery plans for adult individuals enrolled in services.
- Provide resource navigation and referrals to appropriate community services, supported housing, supported employment, and outpatient behavioral health services.
- Provide crisis services, assess and de-escalate behavioral health crises, and participate in the on-call rotation for 24/7 crisis coverage.
- Provide person-directed case management to help individuals access medical, social, vocational, financial, educational, and other individualized services.
- Connect individuals to primary physical health care and support them as they apply for qualifying benefits.
- Provide case management, skills training, medication training and support, crisis interventions, and psychosocial rehabilitation using trauma-informed, person-centered, and strength-based approaches.
- Attend mandatory daily ACT huddles and collaborate with the team to reduce psychiatric hospitalizations and foster independence.
- Build positive relationships with community-facing agencies and maintain professional relationships with community stakeholders, peers, leadership, and support teams.
- Document engagement and customer service in the electronic health record for at least 80 hours per month.
- Sign 100% of service notes within two business days of service and maintain audit scores above the 80% quality standard.
- Maintain updated TRR and Financial Assessments for 90% of the caseload.
- Complete all required trainings before their due dates and keep center-issued equipment in good repair.
- Work outside the typical schedule, including occasional evening hours, when needed to accommodate family availability.
- If bilingual and receiving a stipend, be available to translate for other staff as needed and use approved language in service provision.
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What This Job Offers
Job Type
Full-time
