Intensive Services QMHP- CS Access and Diversion

COLLIN COUNTY MENTAL HEALTH RETARDATION CENTER•McKinney, TX

2d•$25 - $0•Onsite

About The Position

The Access and Diversion Qualified Mental Health Professional—Community Services (QMHP-CS) serves individuals presenting to the LifePath Systems Diversion Center. The role provides face-to-face crisis assessments, crisis intervention and follow-up, relapse prevention, intake assessments, recovery and safety planning, resource navigation, referrals, and connections to outpatient behavioral health services. It connects community members with LifePath Systems services and works to provide timely access to appropriate care while diverting individuals from emergency rooms, hospitals, and jails. The position is cross-trained with the Crisis Center to assess and support crisis resolution and stabilization and link individuals to services that reduce inpatient and law-enforcement interventions. Services are delivered using trauma-informed and person-centered approaches. The QMHP-CS works with LifePath Systems teams, community organizations, local police agencies, mental health professionals, fidelity managers, and leadership to identify needs, reduce barriers, coordinate resources, and improve outcomes. The role requires professional conduct, appropriate boundaries, independent and collaborative work, and calm, respectful assessment and de-escalation of behavioral health crises. It also requires compliance with Health and Human Services Commission requirements, Texas Administrative Code, contracts, grants, and LifePath Systems policies and procedures, as well as timely completion of training and proper care of center-issued equipment. The position is scheduled Monday through Friday, 3 p.m. to 11 p.m. Because the center operates 24/7, employees may be required to work center holidays when a holiday falls on their scheduled workday. Key performance expectations include documenting engagement and customer service in the electronic health record for at least half of time worked; signing at least 90% of service notes within two business days; completing and signing crisis documentation by the end of the shift; completing assigned follow-ups at 24 hours and at days 1–7, 30, 60, and 90; communicating a shift report at each shift’s end; and achieving at least 80% on full chart reviews following the Golden Thread. The position also attends monthly team meetings. Bilingual employees receiving a stipend must be available to translate for staff as needed and use approved language in service provision.

Requirements

Bachelor’s degree in psychology, social work, or a related field from a four-year college or university.
Knowledge of trauma-informed care practices.
Experience providing psychosocial assessments, treatment planning, case management, service coordination, skills training, crisis intervention, and symptom-management services to people with serious mental illness or serious emotional disturbance.
Ability to assess individual needs, coordinate services, and communicate effectively.
Knowledge of the social services system and ability to connect individuals with appropriate services.
Ability to write clearly and professionally in service documentation and internal communications.
Ability to think clearly and logically in potentially dangerous or emotionally charged situations.
Ability to respond with patience, empathy, and understanding.
Organized, detail-oriented, and computer-proficient.
Ability to demonstrate strong multicultural competency.
Reliable transportation and a valid driver’s license.

Nice To Haves

Knowledge of and experience with CCBHC.
Experience in Texas Recovery and Resiliency (TRR).
Bilingual English/Spanish.

Responsibilities

Conduct face-to-face crisis assessments, crisis interventions, crisis follow-ups, and relapse-prevention services.
Complete intake assessments and develop recovery and safety plans.
Navigate resources, make referrals to appropriate community services, and connect individuals to outpatient behavioral health services and other individualized supports.
Connect individuals from the community to LifePath Systems services and promote timely access to appropriate care.
Help divert individuals from emergency rooms, hospitals, jails, and incarceration by coordinating appropriate behavioral health services.
Assess crisis resolution and stabilization needs and link individuals to services that reduce inpatient and law-enforcement interventions.
Coordinate with LifePath Systems teams, community organizations, local police agencies, mental health professionals, and outside entities to identify needs and reduce barriers.
Provide person-directed support with access to medical, social, vocational, financial, educational, and other individualized services.
Explain LifePath Systems service eligibility criteria to individuals served and community partners.
Document services and customer engagement in the electronic health record; complete crisis documentation concurrently and sign it by the end of the shift.
Complete assigned follow-ups at 24 hours, days 1–7, and 30-, 60-, and 90-day intervals.
Communicate shift reports at the end of each shift and attend monthly team meetings.
Complete required training by its due date and maintain center-issued equipment in good condition.
Work with fidelity managers and leadership to identify and reconcile gaps.
Maintain professional conduct and appropriate boundaries with peers, leadership, support teams, individuals served, and external partners.
Assess and de-escalate behavioral health crisis situations calmly and respectfully.
If bilingual and receiving a stipend, translate for other staff as needed and use approved language in providing services.
Notify the supervisor within four hours of scheduled work time when unforeseen circumstances require use of Paid Time Off.
Perform other duties as assigned to meet program and individual needs.