QA Returns Team Lead

KLS MARTIN LP•Jacksonville, FL

1d•Onsite

About The Position

The QA Returns Team Lead manages and coaches the day-to-day product returns workflow, including scheduling, ensuring processes comply with controlled procedures, and providing training when necessary. The role coordinates inspection, inventory, and reporting of returned products to determine disposition and route items to appropriate locations. It also serves as a liaison among Quality Assurance, Sales Support, and Inventory Management.

Requirements

High school diploma or equivalent.
Two years of related experience, or an equivalent combination of education and experience.
Proficiency with Microsoft Office applications.
Ability to retrieve and interpret documentation.
Ability to work in a team setting and independently under minimal supervision.
Strong interpersonal skills and ability to communicate effectively at all organizational levels, internally and externally.
Problem-solving and decision-making ability, with adaptability and flexibility.
Strong customer-service orientation and a positive attitude.
Typing and computer keyboard skills; ability to use computer software, retrieve and compile information, verify data, organize and prioritize tasks, and operate office equipment.
Verbal and written communication skills.
Basic mathematical skills, such as addition and subtraction.
Ability to maintain regular, punctual attendance.
Ability to meet the stated physical requirements, including extended sitting and computer-screen viewing, walking, reading, speaking, listening, lifting and carrying items, repetitive motions, pushing and pulling, bending and stooping, reaching and grasping, and writing.

Nice To Haves

Experience using SAP.

Responsibilities

Manage and assign priorities to QA Returns Inspectors according to standardized processes.
Coordinate and conduct inventory, inspection, and reporting of returned products from the field to determine disposition and route items to appropriate locations.
Perform essential return duties, including product inventory and returns processing.
Liaise between Quality Assurance, Sales Support, and Inventory Management departments.
Assist with training and compliance for the Unique Device Identification (UDI) System.
Communicate and assist with nonconforming material.
Monitor reporting of throughput status.
Document and track entries in SAP.
Contribute to and assist with process improvement initiatives.
Keep areas of responsibility clean, safe, and orderly.
Perform other related duties as assigned.