Public Sector Account Manager

CAI • Boise, ID

2d • $70,000 - $75,000 • Remote

About The Position

CAI is hiring a Public Sector Account Manager based in the Boise, Idaho area to manage delivery operations for its Contingent Workforce Managed Services Program (MSP) within the State of Idaho. This full-time, salaried role focuses on non-IT contingent labor categories and requires a local candidate who can meet regularly at client sites as needed. The position is described as fully remote, with a hybrid worksite-flexibility designation elsewhere in the posting.

The account manager oversees talent delivery, supports clients and suppliers, monitors program performance, and develops business within the assigned state. The role is intended for someone with experience in non-IT staffing delivery and public-sector or large-volume accounts. Work authorization that does not require sponsorship now or in the future is required.

The listed annual pay range is $70,000–$75,000. Benefit packages include medical, dental, and vision insurance, access to a 401(k) retirement account, and paid time off. Employees may also be entitled to paid sick leave and/or other paid time off under applicable law.

Requirements

• Must reside in the Boise, Idaho area and be able to meet regularly at client sites as needed.
• Hands-on experience and knowledge of non-IT contingent workforce management.
• At least 3 years of experience in account management, sales, or recruiting within the staffing or services industry, including direct experience with public-sector or large-volume accounts.
• Knowledge of Time and Materials (T&M) and Statement of Work (SOW) project delivery, and broad labor-category support.
• Prior Vendor Management System (VMS) application experience.
• Proven ability to grow accounts and manage operational delivery.
• Strong client and partner relationship-management skills and a customer-centric approach.
• Knowledge of state government structures and procurement processes.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent experience.
• Work authorization that does not require sponsorship now or in the future.

Responsibilities

• Manage end-to-end delivery operations for the state's non-IT contingent workforce program, ensuring timely and quality talent placement.
• Screen and shortlist candidates, coordinate interviews, and oversee contractor onboarding compliance.
• Provide ongoing client support, address inquiries, resolve issues, and maintain client satisfaction.
• Provide Vendor Management System (VMS) training and assistance to clients and/or suppliers when needed.
• Identify and pursue business development opportunities in the assigned state, including new agencies, departments, and expanded service lines.
• Cultivate long-term relationships with key client stakeholders and act as the primary contact for program-related matters.
• Monitor program performance against Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs), and implement corrective actions as needed.
• Prepare and present regular business reviews to clients and partners, demonstrating value and identifying program improvements.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement account access
• Paid time off
• May be entitled to paid sick leave and/or other paid time off as provided by applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level