Public Safety Supervisor

ASM Global•Hampton, VA

4d•$19 - $21•Onsite

About The Position

The Public Safety Supervisor works under the direct supervision of the Director of Operations and helps maintain the security of the facility and grounds by observing for crime, vandalism, and unsafe or insecure conditions. The role maintains and monitors public safety equipment and systems, including key control, access cards, video and camera systems, radios, magnetic door locks, and fire alarms. It also supports parking and traffic control and provides a 24/7 facility security operation with tact, excellent service, and a positive guest experience. The position is performed in a fast-paced environment with multitasking and overlapping deadlines. The supervisor assigns shift duties and supervises Public Safety Officers and Public Safety Event Staff, maintains shift schedules and posts, completes and verifies reports, and reports incidents to Public Safety Management. The supervisor may attend campus meetings when Public Safety Management is absent. The role requires extended or irregular hours, including nights, weekends, and holidays as needed. Work may involve adverse weather, physical confrontations, walking extended distances, climbing stairs, standing or walking for up to eight hours, and lifting and carrying up to 50 pounds.

Requirements

At least one year of experience in a public safety field.
At least two years of supervisory or field-training supervisor experience in a public safety field.
Public safety or security background, including experience in law enforcement, the military, fire services, or emergency medical services.
Working knowledge of security and public safety functions.
Knowledge of customer service techniques.
Basic knowledge of Microsoft Office applications.
Ability to use a two-way radio at all times.
Valid state driver's license with no more than four points.
Ability to pass pre-employment background and drug checks, as well as random checks and drug testing during employment.
Oral and written communication skills and ability to follow instructions.
Ability to qualify under existing state security guidelines.
Fluency in English.
Ability and willingness to work with individuals from a wide range of socioeconomic backgrounds.
Attention to detail.
Ability to maintain a professional appearance and keep information confidential.
Ability to walk, climb stairs, and stand or walk for up to eight hours.
Ability to lift and carry up to 50 pounds.
Ability to work flexible hours, including nights, weekends, and holidays as needed.

Nice To Haves

Surveillance (CCTV) skills.
Conflict resolution skills.

Responsibilities

Greet guests as they enter and leave the facilities.
Answer questions, resolve complaints, and give directions.
Enforce venue policies and procedures.
Report suspicious activity and violations of campus policy.
Respond to guest conflicts, medical situations, and other incidents.
Provide crowd management and assist with crowd movement.
Secure locations, prohibit access to unauthorized individuals, and challenge unauthorized personnel in restricted areas.
Follow established codes of conduct and safety procedures.
Provide exceptional service to patrons, including initiating friendly contact with guests and offering assistance.
Conduct regular security rounds of the campus, identify and correct unsafe or insecure conditions, and take further immediate action as needed.
Complete detailed activity reports during shifts and complete written incident reports; verify reports are completed.
Input door schedules into the magnetic door lock program.
Direct visitors, deliveries, and related personnel to appropriate areas and notify relevant departments of arrivals and departures.
Operate and monitor the computerized fire alarm system and surveillance cameras.
Operate a company vehicle to transport employees or patrons around campus.
Take appropriate action in emergencies.
Maintain daily shift schedules and posts.
Assign shift duties to Public Safety Officers and Public Safety Event Staff.
Supervise Public Safety Officers and Public Safety Event Staff.
Report incidents to Public Safety Management for follow-up.
Maintain a proactive and positive attitude.
Attend campus meetings when Public Safety Management is absent.
Perform other duties and responsibilities as assigned.