Public Safety Supervisor

Legends Global•Hampton, VA

2d•Onsite

About The Position

The Public Safety Supervisor maintains the security of the facility and grounds, monitors physical public safety resources, and oversees parking and traffic control as directed. The role provides a 24/7 facility security operation with tact, outstanding service, and a positive experience for guests. Work takes place in a fast-paced environment involving multiple tasks and overlapping deadlines, with extended or irregular hours, including nights, weekends, and holidays as needed. The supervisor performs security rounds, responds to incidents and emergencies, oversees public safety staff, and maintains shift schedules and reports. The position requires courteous interaction with guests and the ability to walk extended distances, climb stairs, stand or walk for extended periods, and work in varied conditions that may include adverse weather or physical confrontations. The position reports to the Director of Operations.

Requirements

At least 1 year of experience in the Public Safety field.
At least 2 years of supervisory or field-training-supervisor experience in the Public Safety field.
Public safety or security background, including experience such as law enforcement, military, fire, or emergency medical services.
Working knowledge of security and public safety functions.
Basic knowledge of fire alarm systems and Microsoft Office applications.
Ability to use a two-way radio at all times.
Valid state driver's license with no more than 4 points.
Ability to pass pre-employment background and drug checks and random checks and drug testing during employment.
Professional appearance and ability to maintain confidential information.
Oral and written communication skills; ability to follow instructions and qualify under existing state security guidelines.
Fluency in English.
Ability to work with people from a wide variety of socioeconomic backgrounds and to interact with guests in a friendly, courteous, and polite manner.
Ability to walk extended distances, climb stairs, and stand or walk for up to 8 hours.
Ability to lift and carry up to 50 pounds and stand for long periods.
Ability to work flexible hours beyond normal business hours as needed, including nights, weekends, and holidays.
Ability to work in conditions that may include adverse weather and physical confrontations.

Nice To Haves

Surveillance (CCTV) skills; preferred but not required.
Conflict resolution skills preferred.

Responsibilities

Greet guests entering and leaving the facilities; answer questions, resolve complaints, and give directions.
Enforce venue policies and procedures, report suspicious activity and campus-policy violations, and challenge unauthorized personnel in restricted areas.
Respond to guest conflicts, medical situations, emergencies, and other incidents; take appropriate action and follow established conduct and safety procedures.
Manage crowds and assist with crowd movement; secure locations and prevent access by unauthorized individuals.
Conduct regular security rounds, identify and correct unsafe or insecure conditions, and take immediate further action when needed.
Complete detailed shift activity reports and written incident reports; report incidents to Public Safety Management for follow-up.
Verify reports are completed and enter door schedules into the magnetic door lock program.
Maintain and monitor public safety resources, including key control, access cards, video and camera systems, radios, and other physical security items.
Operate and monitor the computerized fire alarm system and surveillance cameras.
Direct visitors, deliveries, and related personnel to appropriate areas and notify relevant departments of arrivals and departures.
Operate a company vehicle to transport employees or patrons around campus.
Maintain daily shift schedules and posts, assign duties to Public Safety Officers and Public Safety Event Staff, and supervise those staff.
Attend campus meetings in the absence of Public Safety Management.
Provide courteous, exceptional guest service, including initiating contact with guests and offering assistance.
Perform other assigned duties and responsibilities.