Public Safety Emergency Communications Supervisor, Grade N23

Montgomery County•100 Edison Park Dr Gaithersburg MD 20878 USA, MD

3d•Onsite

About The Position

This Position is ONLY Open to Montgomery County Government Employees: (1) Current Montgomery County Government employees; (2) Montgomery County employees who were affected by reduction-in-force and currently have RIF priority rights; (3) Active Montgomery County local fire and rescue department volunteers with at least 50 points under the length of service award program (LOSAP); or (4) Active Project SEARCH Interns or former Montgomery County Customized Employment Public Interns, or Project SEARCH Interns within 24 months of completion of internship. The anticipated salary range for this position is $76,742 (minimum) - $122,603 (maximum). WHO WE ARE The Montgomery County Police Department (MCPD) is made up of approximately 1,300 sworn officers and approximately 800 support personnel. The Police Department was established in 1922, and today is responsible for providing service to a County with a population of over one million people. WHO WE ARE LOOKING FOR This position is for current Montgomery County employees who work in the Montgomery County Police Communications Division. This position requires the ability to work rotating shift work, work holidays, and work mandatory overtime in a 24/7 environment. Due to the key job responsibilities, this position is not qualified to telework and is an in-person, on-site position only. This position is essential and will require working during all types of weather.

Requirements

Current Montgomery County Government employees
Montgomery County employees who were affected by reduction-in-force and currently have RIF priority rights
Active Montgomery County local fire and rescue department volunteers with at least 50 points under the length of service award program (LOSAP)
Active Project SEARCH Interns or former Montgomery County Customized Employment Public Interns, or Project SEARCH Interns within 24 months of completion of internship.
Thorough (five (5) years) experience working in Montgomery County communications center including two years as a Public Safety Communications Specialist III, Public Safety Communications Specialist IV or as a Senior Public Safety Emergency Communications Specialist
Graduation from high school or High School Certificate of completion recognized in the State of Maryland.
Completion of 1,920 hours of Montgomery County Police Emergency Communications Center (ECC) classroom and practical training.
Possession and maintenance of CPR certification
Law Enforcement Dispatch, Fire Dispatch, and Emergency Medical Dispatch Protocol System certifications
State of Maryland Emergency Medical Dispatch license
METERS/NCIC certification
Communications Training Officer Certification must be obtained by the completion of the probationary period.

Nice To Haves

Cleared and independent in both Police Dispatch and Fire Dispatch for at least 1 year at the time of selection

Responsibilities

Supervising daily operation of a shift of PSECS working in a 24/7 mission critical environment in three operational areas, multiple-discipline 9-1-1 emergency and non-emergency call taking, law enforcement dispatch, and Fire/EMS dispatch.
Live monitoring of call taking and dispatching to endure proper handling.
Addressing minor complaints from employees and the public.
Responding to employee questions about situations not covered by SOP’s, interpreting existing guidelines to provide appropriate courses of action.
Communicating new policies/procedures and special operations/events to employees.
Coordinating schedule adjustments for employees as needed and acting on leave requests; developing and implementing overtime sign up schedule and updating daily schedule assignments; coordinating daily assignment rotations, breaks and meal times, to ensure sufficient staffing is maintained to meet operational needs; and authorizing overtime assignments.
Providing coaching, mentoring, and career development for employees; recommending employees for training and career development opportunities.
Conducting quality assurance reviews of call taking/dispatching recordings to maintain quality control.
Evaluating and counselling employees regarding their work performance; reviewing and approving employee’s timecards and use of leave.
Performing mid-year and annual reviews for assigned employees.
Providing recommendations concerning special employee recognition and disciplinary measures.
Making referral as needed to the ECC Social Worker.
Ensuring assigned employees are current with all required certifications, licensures and trainings.
Ensuring all safety requirements are followed.
Monitoring the adjustment of training of new employees and monitoring Communications Training Officers in their performance and interactions with trainees.
Interviewing and evaluating applicants for various positions, as well as provide hiring recommendations to higher authority.
Ensuring inquiries from police, fire/rescue, regulatory agencies, and citizens are promptly and correctly addressed.
Maintaining personal call take and dispatch skill levels; providing back-up 9-1-1 call taking and dispatch as needed to maintain standards.
Maintaining and monitoring electronic communication with multiple municipalities, surrounding jurisdictions, County agencies, fire/rescue units, patrol and specialized law enforcement officers operating across over 200 radio talk groups.
Supervising communications support for major events/disasters between police, fire/rescue, and other public safety agencies.
Ensuring that computerized radio, telephone, and data transmission systems are properly functioning.
Conducting routine testing and diagnostics to assure proper functioning of all radio, phone, and other communication systems; initiating troubleshooting of software and hardware problems related to automated public safety communications equipment and notifying appropriate support staff, vendors/County agencies when problems occur.
Responding to priority requests for 9-1-1 phone and public safety radio talk group audio recordings requested.
Monitoring communication with pursuing law enforcement officers by ground and air.
Preparing, advising, reviewing, and recommending changes to existing and proposed SOP’s that govern the work of the Communication Division.
Conducting tours of the Communication Division to County personnel and authorized visitors.
Conducting daily facility checks of the active Emergency Communications Center facility.
Making notifications regarding predetermined type incidents via telephone and text to various individuals and/or groups.
Participate on various workgroups, committees, special details, and attend meetings which may occur outside of your normal work schedule.