Public Safety Communications Supervisor

The Ohio State University•Columbus, OH

3d•Onsite

About The Position

This position provides day-to-day oversight of Public Safety Dispatchers, Alarm and Video Monitoring Specialists and student support staff. Supervises and directs subordinate staff which includes assigning and delegating work projects and scheduling employees to ensure proper staffing levels are maintained. Also responsible for all aspects of the performance management process for subordinate employees including evaluating work performance, providing coaching and mentoring and implementing corrective action for performance and conduct related issues. The Communications Supervisor also provides technical assistance to staff, resolves work or personnel related issues and identifies training needs for Communications Center staff on the use of dispatching and video/alarm monitoring equipment, LEADS, and other technologies/policies/directives/procedures impacting the operations of the division. This position works under the general supervision of the Senior Dispatch Communications Supervisor and assists with defining objectives, priorities and deadlines and provides input on unusual situations or problems with no clear precedent. Supervisors plan and carry out their work independently but are expected to resolve issues in accordance with instructions, policies, procedures and applicable laws and regulations. The Communications Supervisor is expected to be able to perform the full range of Public Safety Dispatcher and Alarm Video Monitoring Specialist (AVM) functions and to do so on an as needed basis.

Requirements

Bachelor's degree or equivalent experience.
3 years of relevant experience required.
Minimum of at least three years of progressively responsible communications dispatching experience in a comparable public safety-dispatching center.
Experience with state laws and regulations regarding Communication Center activities is required.
Minimum two years’ experience with CAD, E911, Law Enforcement Automated Data System (LEADS), and other security technology equipment is required.
Upon completion of the probationary period, must understand techniques, procedures and methods used in the operations of a public safety communications center.
Upon completion of the probationary period, must become adept using Computer Aided Dispatch (CAD), enhanced 9-1-1 equipment, Video Surveillance, Alarm, and Mass Notification systems.
Upon completion of the probationary period, must have general knowledge of the Ohio State University campus geography and locations of highways, main streets and buildings.
Upon completion of the probationary period, must demonstrate effective interpersonal communication methods and techniques, including conflict resolution and general mediation techniques.
Upon completion of the probationary period, must receive a FAA Part 107 drone license.
Upon completion of the probationary period, must apply a high level of initiative, discretion, and judgment in accomplishing the work.
Upon completion of the probationary period, must perform work under stressful or emotional conditions.

Nice To Haves

4-8 years of relevant experience preferred.
Bachelor’s degree desired.
12-months experience supervising employees or a recent work history of taking on and successfully performing progressively increased responsibilities is desired.
Experience or other qualifications that demonstrate strong decision-making skills, excellent interpersonal communication and conflict resolution skills, and an ability to successfully supervise, motivate, mentor, train and evaluate assigned staff is desired.

Responsibilities

Provides day-to-day oversight of Public Safety Dispatchers, Alarm and Video Monitoring Specialists and student support staff.
Supervises and directs subordinate staff, including assigning and delegating work projects and scheduling employees to ensure proper staffing levels.
Manages all aspects of the performance management process for subordinate employees, including evaluating work performance, providing coaching and mentoring, and implementing corrective action.
Provides technical assistance to staff and resolves work or personnel-related issues.
Identifies training needs for Communications Center staff on the use of dispatching and video/alarm monitoring equipment, LEADS, and other technologies/policies/directives/procedures.
Works under the general supervision of the Senior Dispatch Communications Supervisor, assisting with defining objectives, priorities, and deadlines.
Provides input on unusual situations or problems with no clear precedent.
Performs the full range of Public Safety Dispatcher and Alarm Video Monitoring Specialist (AVM) functions on an as-needed basis.
Understands techniques, procedures, and methods used in the operations of a public safety communications center.
Becomes adept using Computer Aided Dispatch (CAD), enhanced 9-1-1 equipment, Video Surveillance, Alarm, and Mass Notification systems.
Demonstrates effective interpersonal communication methods and techniques, including conflict resolution and general mediation techniques.
Applies a high level of initiative, discretion, and judgment in accomplishing the work.
Performs work under stressful or emotional conditions.