Public Safety Communications Supervisor (Re-Issue)
About The Position
The City of Torrance is seeking a dynamic and dedicated Public Safety Communications Supervisor to oversee the daily operations of its 24/7 Public Safety Communications Center. This position supervises Public Safety Dispatchers and 911 Operators; provides guidance on complex operational issues, coordinates staffing and schedules; and serves as a working supervisor by performing dispatch and call-taking duties as needed. The incumbent is responsible for developing and administering training programs; ensuring compliance with certification requirements; and maintaining quality assurance standards for emergency communications operations. The position also researches and implements new technologies and dispatch systems; develops and updates policies and procedures; analyzes operational data to improve service delivery; and serves as a liaison with public safety departments and partner agencies. Join our team and play a vital role in protecting the Torrance community by leading the professionals who answer the call when every second counts.
Requirements
- Graduation from high school or GED
- Three (3) years' experience in emergency radio dispatching.
- Must possess and maintain a valid California Class C Driver's License.
- Must obtain and maintain a valid California Peace Officer Standards and Training (POST) Public Safety Dispatcher Certificate and Emergency Medical Dispatch certification within one (1) year of hire.
Nice To Haves
- One (1) year of supervisory or lead work experience is preferred.
- Experience with CAD is preferred.
- A high degree of understanding public safety.
- Knowledge of supervisory principles and practices.
- Experience with automation, communication and record management systems, including knowledge of Federal regulations related to public safety communications and criminal history record-keeping.
- Knowledge of public safety communications principles and practices, including but not limited to modern equipment, techniques, and methods of radio communication.
- Exceptional oral, written, and interpersonal communication skills.
- Strong skills in team-building, coaching, mentoring staff members.
- Ability to develop and maintain positive working relationships with management, coworkers, and the public.
Responsibilities
- Oversees the daily operations of the City's 24-hour Public Safety Communications Center, ensuring the efficient delivery of Police, Fire, and emergency medical dispatch services.
- Supervises Public Safety Dispatchers and 911 Operators.
- Provides guidance on complex operational issues.
- Coordinates staffing and schedules.
- Serves as a working supervisor by performing dispatch and call-taking duties as needed.
- Develops and administers training programs.
- Ensures compliance with certification requirements.
- Maintains quality assurance standards for emergency communications operations.
- Researches and implements new technologies and dispatch systems.
- Develops and updates policies and procedures.
- Analyzes operational data to improve service delivery.
- Serves as a liaison with public safety departments and partner agencies.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
