Public Safety Communicator Trainee (911 Dispatcher Trainee)

City of Gilroy•Gilroy, CA

10d•Onsite

About The Position

The City of Gilroy is recruiting for the position Public Safety Communicator Trainee in the Police Department. The Public Safety Communicator Trainee position is a full-time, at-will position trained to become a Public Safety Communicator for the Gilroy Police Department. The general goal of the Communications Unit is to provide 24 hour emergency communication response for all police, fire, and medical emergency calls for service in a courteous and professional manner.

Requirements

Graduation from high school or the equivalent (ie. GED).
Must successfully complete the City of Gilroy Public Safety Communicator training program in six to twelve months from date of hire.
Must obtain a State of California POST Dispatching Certificate within one year from date of hire.
Computer keyboarding at the rate of 35 net words per minute.
Possess and maintain a valid California Driver License and a safe driving record necessary to operate assigned vehicle(s).
Pass a post-offer psychological Evaluation and a medical examination, which includes a drug test.
Pass a POST background investigation, which includes a polygraph examination, an extensive Department of Justice criminal record check, and an FBI clearance.
P.O.S.T. Dispatcher Test Battery: Attach a copy of passing results (dated within 1 year) with your application for: P.O.S.T (entry level) Dispatcher testing (score of 48 or higher required)
A completed City of Gilroy employment application including complete supplemental question responses
P.O.S.T Dispatcher Test T-Score Written Results showing a score of 48 or higher, dated within one year

Nice To Haves

Any prior work experience or volunteer experience with a public safety agency is helpful.
Prefer non-tobacco user.
Prefer bilingual (English/Spanish).
Have participated in "sit-alongs" with a Communications or Dispatch department, preferably with the City of Gilroy Police Department.
A cover letter expressing your interest in this specific position with the City of Gilroy Police Department
A detailed resume that highlights your related skills and experience
A certificated typing/keyboarding certificate showing a typing/keyboarding speed of at least 35wpm.

Responsibilities

Under the direct supervision of the Communications Supervisor and under the functional supervision of the Watch Commander, answer emergency and routine calls from the public for Police, Fire, and medical assistance and general service and dispatch necessary personnel and equipment, perform other related duties as required.
Receive telephone complaints concerning crimes, fires, medical emergencies, public works calls, and other requests.
Promptly and courteously obtain pertinent information regarding the calls for service utilizing proper radio/telephone etiquette.
Determine the priority and promptly dispatches appropriate Police, Fire and other units.
Maintain complete and accurate written/typed records of all calls for service and all pertinent radio transmissions.
Operate teletype, computer and recording equipment and performs minor daily maintenance of equipment.
Maintain up-to-date operating manuals, procedure manuals and training guides.
Process requests for warrants and record checks on persons and property.
Interpret information to be returned.
Make computer entries.
Participate in training programs and utilizes acquired knowledge.
Perform other related work as required.

Benefits

$7,296.58 - $10,267.00 MONTHLY BASE SALARY PLUS EXCELLENT BENEFITS!
6.6% Holiday Pay in lieu of holidays off.
5% Bilingual Pay for verbal fluency in Spanish/English
$41.67 per month uniform allowance
Trainee’s are typically in the Gilroy PSC training program for approximately 6-12 months.
Once the employee successfully completes training and is ready to be a solo dispatcher, the base salary range increases to $8,161.00 - $11,483.33 per month.
Trainee candidates typically start at the entry point of the range and can advance through the range via annual performance evaluations.
The City of Gilroy is an equal opportunity employer and supports workforce diversity, equity, inclusion, & belonging.
The City's expense, prior to appointment. If special accommodations are necessary at any stage of the selection process, please contact the Human Resources Department right away 408-846-0228.
Candidates who are hired for this position can submit testing receipts for reimbursement after their date of hire.