Public Safety Associate - full-time, 3rd shift

Children's Hospital and Health System•Milwaukee, WI

3d•Onsite

About The Position

The Public Safety Associate (PSA) is a uniformed position that supports Public Safety operations at Children’s Wisconsin facilities. The role primarily works at Welcome Center stations, providing visitor credentialing, screening, customer assistance, and wayfinding. The associate also performs weapon screening at designated locations, supports safe conditions during emergencies, and liaises with local law enforcement as needed. The position requires protecting patient confidentiality, maintaining positive relationships with patients, visitors, and employees, and following Children’s Wisconsin policies, procedures, and Standards of Work.

Requirements

High school graduate, GED, or HSED required.
At least 1 year of customer service experience required.
BLS-Basic Life Support Healthcare Provider certification through the American Heart Association, American Red Cross, or National Safety Council required within 90 days.
Ability to assess customer demeanor and adapt approach to support a positive experience and a safe, welcoming, therapeutic environment.
Ability to remain calm under pressure and diffuse stressful situations.
Ability to successfully complete required introductory and annual competency training.
Basic computer skills, including the ability to use and independently troubleshoot equipment and systems such as PC applications, Microsoft Word, Excel, Access, CAD, incident reporting, surveillance systems, hospital software, and EPIC.
Ability to read and write to complete reports and recordkeeping activities.
Critical-thinking, independent decision-making, and problem-solving skills in a complex, fast-paced environment.
Excellent customer service and prioritization skills.
Interpersonal, written, and verbal communication skills to interact effectively with hospital employees, patients, and visitors, including in stressful situations.
Ability to collaborate with team members and develop solutions through positive working relationships.
Ability to use weapon-screening technologies effectively.

Nice To Haves

Post-high-school coursework in criminal justice or an equivalent field of study.
At least 1 year of experience as a uniformed security officer in healthcare security, public safety, corporate security, law enforcement, or military service.
At least 1 year of experience performing weapon screening.
CHS-Certified Healthcare Security certification through the International Association for Healthcare Security & Safety.

Responsibilities

Provide badge access credentialing services and badge and screen visitors according to visitation guidelines.
Greet and engage with guests and visitors to support a positive experience.
Determine visitors’ destinations and transportation needs, provide assistance, and direct visitors with precise wayfinding across the Milwaukee campus.
Build credible customer relationships through personal attention, respect for patient rights under HIPAA, confidentiality, responsiveness, and trust.
Perform weapon screening at designated locations to prevent weapons and other prohibited property from entering Children’s property.
Secure property or evidence as needed or directed and liaise with local law enforcement.
Provide support and guidance to visitors during emergency conditions and help maintain a safe area.
Keep the work area neat and orderly and contact appropriate departments as needed.
Maintain current knowledge of Children’s Wisconsin policies, procedures, and department Standards of Work through independent review of internal communications and attendance at relevant meetings.
Follow the Children’s Organizational Code of Ethics and ensure personal actions and the actions of supervised employees comply with applicable policies, regulations, and laws.