Public Safety Assistant - Office & Fleet

City of Paramount•Paramount, CA

2d•Onsite

About The Position

Under direction, the Public Safety Assistant performs specialized clerical work within the Public Safety Department. The role greets and assists staff and visitors, provides customer service on matters related to Public Safety operations, and responds to phone or radio calls from field officers by providing requested information. It also prepares standard and department-specific documents from drafts or templates; responds to verbal and written complaints and public information requests; handles cash and processes payments or refunds; and performs other related duties as assigned. The position may be assigned to an office or fleet function. Office duties include answering phones, assisting the public, researching records, processing payments, fingerprinting individuals with automated LIVESCAN equipment, and performing data entry and recordkeeping. Fleet duties include supporting the maintenance and appearance of City vehicles and facilities, driving vehicles between Sheriff’s Station locations and other County locations, and deploying decoy vehicles and radar trailers. Work is primarily performed in a standard office setting. Employees are registered as Emergency Disaster Workers and may be required to remain at work or report to work during a declared emergency, subject to critical personal and family emergency responsibilities.

Requirements

High school graduation or equivalent.
Two years of progressively responsible experience performing general clerical work, or an equivalent combination of training and experience.
Possession of an appropriate, valid driver’s license and insurability at regular rates for the City’s automobile insurance.
Knowledge of modern office practices, procedures, and equipment; clerical accounting; data research, organization, and reporting; office planning and prioritization; time management; customer service; recordkeeping and filing; cash handling; basic mathematics; telephone etiquette; correct English usage; and personal computers and standard business software.
Ability to use modern office equipment and standard business software, including the Microsoft Office Suite.
Ability to gather accurate information through interviews and observation; type and enter data accurately at a speed necessary for successful performance; and perform mathematical calculations accurately.
Ability to safely operate one or more types of vehicles if required by the assignment.
Ability to interact with the public tactfully, patiently, and courteously; follow oral and written instructions; perform clerical recordkeeping; maintain accurate records and efficient files; apply and explain basic laws, codes, rules, and regulations applicable to municipal public safety activities; meet work schedules and timelines; communicate effectively; and maintain cooperative working relationships.
Ability to work with minimal supervision for the office assignment.
Ability to obtain a working knowledge of applicable California Codes and Paramount Municipal Codes for the office assignment.

Nice To Haves

Experience in a public agency.
Some college coursework.
Ability to speak Spanish.

Responsibilities

Respond to customer inquiries, problems, and complaints in person or by telephone; screen calls, take messages, identify requests, and refer customers to appropriate staff or service areas.
Research customer records and account information, gather information to help resolve customer issues, and follow up on inquiries from the public or staff.
Receive and respond to incoming telephone and voice radio calls from officers in the field requesting information.
Fingerprint City and department employees, offenders, and members of the public using automated LIVESCAN equipment and prescribed procedures.
Perform data entry, word processing, recordkeeping, filing, billing, and routine clerical checks and recording of information.
Perform daily cash-register accounting, maintain adequate change and receipt paper, prepare daily cash sheets, and receive and process payments, reports, voids, and inquiries.
Prepare standard and department-specific documents from drafts or templates and respond to verbal and written complaints and requests for information from the public.
For office assignments, answer phones using proper techniques and etiquette, obtain accurate information through interviews and observation, and maintain effective working relationships with the public and fellow employees.
For fleet assignments, support the aesthetics, maintenance, and mechanics of the City’s vehicle fleet and provide facility maintenance and operations support.
For fleet assignments, drive vehicles between the Paramount Sheriff’s Station, the Sheriff’s Station in Lakewood, and other County locations; deploy the City’s decoy vehicles and radar trailers.
Perform other related duties as assigned.