Public Area Supervisor

Great Wolf Lodge•Williamsburg, VA

About The Position

The Public Area Supervisor leads daily housekeeping and lodge public-area operations to maintain cleanliness, safety, and service standards. The role supports the housekeeping team, interacts with guests and Pack Members, and helps meet business requirements and maximize profitability. Responsibilities include organizing staff and daily work, coaching and engaging Pack Members, supporting guest service, and maintaining inventory, equipment, and safe operations. The position offers full-time, part-time, and flexible scheduling. Pay is $20 per hour. Candidates must be able to work a flexible schedule, including nights, weekends, and holidays as needed.

Requirements

High school diploma or equivalent experience.
Previous experience in janitorial, laundry, housekeeping, or a similar field.
Basic knowledge of Microsoft Office and general software systems.
Demonstrated customer service, conflict resolution, employee engagement, retention, and team-building skills.
Proficiency in written and spoken English.
Ability to work a flexible schedule, including nights, weekends, and holidays as needed.
Ability to lift up to 30 pounds and push or pull up to 100 pounds.
Ability to bend, stretch, twist, stand, and walk for long periods, and climb multiple flights of stairs daily.
Ability to work with chemicals according to directions.

Nice To Haves

Previous leadership or supervisory experience.
Previous cleaning experience at a high-volume hotel or public facility.
Bilingual in English and Spanish.

Responsibilities

Supervise daily public-area operations and ensure cleanliness meets lodge standards and assigned tasks are completed.
Keep public spaces, storage areas, and back-of-house areas safe, clean, and organized; ensure closets are inventoried and stocked for each shift.
Schedule daily assignments and daily and weekly projects, and optimize staffing for lodge cleanliness and floor- and carpet-care work.
Provide regular coaching, encouragement, recognition, and real-time feedback to Pack Members.
Champion Great Wolf policies and procedures and collaborate with department and lodge leadership on performance management.
Respond to Pack Member and guest concerns or requests and escalate them as appropriate.
Participate in staff scheduling, labor management, and forecasting.
Conduct daily housekeeping stand-up meetings to prioritize work and facilitate Pack Member feedback.
Participate in recruiting and selecting housekeeping team members.
Partner with department leaders to develop and execute action plans for guest service and Pack Member engagement measured through NPS and eNP.
Participate in Pack Member performance management, including reviews, corrective action, investigations, and conflict resolution.
Maintain operational quality by ensuring service excellence, adequate inventory, and functioning equipment; troubleshoot, arrange maintenance, or request repairs.
Help develop, implement, and monitor safety programs covering ergonomics, emergency response, injury and illness prevention, and hazard communication.