Housekeeping - Public Area Building Attendant

Ojai Valley Inn•Ojai, CA

23d

About The Position

The Public Area Attendant and Public Area Building Attendant provide Forbes Five Star Service with attention to detail, quality, and consistency. The position maintains cleanliness throughout hotel guest areas and back-of-house areas, completes a daily work quota, and assists with guest requests. Associates may select an appropriate leveling program based on quality and job knowledge. The role also requires attention to guest service, safe work practices, confidentiality, and the security of hotel property.

Requirements

Possess a positive, outgoing, and friendly personality.
Ability to provide excellent guest service.
Ability to perform basic arithmetic.
Exercise good judgment and think clearly in pressure situations.
Ability to focus attention on detail.
Ability to follow directions and work without direct daily supervision.
Be a team player.

Nice To Haves

Experience in the hospitality industry or equivalent.
Knowledge of proper chemical handling.
Basic ability to communicate in English.
Bilingual English/Spanish preferred.

Responsibilities

Efficiently process and prioritize tasks.
Review the Daily Events Report and perform tasks according to group events.
Maintain cleanliness of public and back-of-house areas throughout the property, following the proper sequence of cleaning. Areas include guest room buildings, restrooms, restaurants, patios, plazas and terraces, elevators, the main lobby, Camp Oak, ballroom pre-function areas, golf areas, thoroughfares and foyers, retail stores, pools, associate offices and break rooms.
Clean and reposition furniture; remove trash and debris; dust, sweep and mop floors; vacuum carpets and floor mats; and keep walking surfaces and counters dry.
Clean site ranch offices and restrooms as needed.
Assist with cleaning up leaks and floods, and place appropriate signage on spills and wet or flooded areas.
Place out-of-order signs on malfunctioning hardware or appliances.
Stock restroom vending machines and supply public areas with appropriate amenities and supplies.
Hand-fold linen napkins for public restrooms.
Cut and make flower arrangements for public restrooms.
Display work habits that promote accident prevention and follow health department sanitation and safety regulations.
Handle cleaning chemicals in accordance with OSHA regulations and hotel requirements.
Ensure equipment is functioning properly and report maintenance needs to a supervisor or manager, including through Knowcross.
Maintain confidentiality of hotel guests and pertinent hotel information.
Ensure the security of guest room access and hotel property, including assigned keys and communication devices.
Remain attentive to guests and provide service to help ensure an enjoyable visit.
Remain calm and courteous in demanding or difficult guest situations, resolve issues when possible, and report them to a supervisor or manager.
Follow lost and found protocols.
Perform other job-related duties assigned by a supervisor.