Public Area Attendant
About The Position
The Public Area Attendant provides unique and memorable guest experiences by keeping the facility clean, safe, and presented to high standards. The role includes cleaning and maintaining restrooms and other public areas, replenishing guest amenities, operating cleaning equipment, and organizing supplies. The attendant works with internal and external departments to support a seamless guest experience throughout Union Station, contributes to a respectful and communicative team, and reports facility conditions and animal care or welfare concerns to the appropriate teams. Other duties may be assigned by the Guest Experience Manager.
Requirements
- Knowledge of chemical cleaning agents.
- Good verbal and communication skills.
- Strong listening skills.
- Ability to anticipate guests’ needs.
- Creative problem-solving skills and ability to thrive when presented with a challenge.
- Flexibility to work shifts, holidays, and weekends.
Nice To Haves
- Previous experience operating various cleaning equipment.
Responsibilities
- Clean restrooms, including toilets, sinks, urinals, walls, mirrors, tiles, counters, stalls, vents, and floors, using cleaning agents.
- Organize and replenish guest restroom amenities.
- Operate mechanized cleaning equipment such as vacuums, polishers, and buffers.
- Organize and maintain supply inventory.
- Dust, polish, and clean signage, windows, acrylic, and carpets.
- Empty trash cans and sanitary receptacles and pick up trash within the facility.
- Adhere to company policies and procedures.
- Strive to achieve customer satisfaction KPIs and meet or exceed guest expectations.
- Observe and report daily facility conditions and situations to the Guest Experience Manager and Supervisor.
- Attend training programs to support the best guest experience.
- Work closely with internal and external departments to foster an outstanding and seamless guest experience throughout Union Station.
- Contribute to a team through respect and frequent communication.
- Assist other departments as required.
- Monitor and report animal care or welfare concerns to the Life Sciences Department.
- Perform other duties as assigned by the Guest Experience Manager.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
