Public Area Attendant

Sawmill Market•Albuquerque, NM

About The Position

Heritage Restaurant Group is part of New Mexico’s largest locally owned hospitality company, bringing together chef-driven restaurants, inventive culinary concepts, and destinations including Sawmill Market, Park Square Market, The Smoky Note, and the soon-to-open Santa Fe Food Market. The company describes its work as creating authentic experiences through exceptional service and community pride while celebrating culture through food and hospitality. The Public Area Attendant helps create a clean, safe, and welcoming environment in a high-volume food hall. The role maintains dining areas, restrooms, and other shared spaces so guests feel comfortable and vendors can operate in well-kept common areas. The attendant responds promptly to cleaning and safety needs, supports the presentation of the facility, and contributes to a positive guest experience. This role requires frequent cleaning and inspection of public and employee spaces, use of cleaning chemicals and equipment according to safety standards, and readiness to assist with deep cleaning, special projects, and event setup or breakdown. The attendant also interacts professionally with guests, vendors, and team members and follows company, sanitation, health, uniform, and grooming standards.

Requirements

High school diploma or equivalent preferred.
Strong attention to detail and commitment to quality.
Ability to work independently and as part of a team.
Excellent communication and time management skills.
Ability to stand, stoop, and bend for extended periods.
Ability to lift up to 30+ pounds.

Responsibilities

Maintain a positive, professional, guest-focused approach with team members, vendors, and guests.
Clean and maintain public-facing areas, including dining spaces, communal seating, walkways, entrances, and service corridors.
Continuously monitor and clean high-touch surfaces such as tables, chairs, railings, trash receptacles, and condiment stations.
Frequently inspect, clean, and restock public and employee restrooms to meet sanitation and presentation standards.
Respond quickly to spills, debris, and safety hazards in dining and service areas.
Clear and reset communal dining tables to support guest turnover and cleanliness.
Remove trash and recycling from public areas, dining spaces, and back-of-house support areas as needed.
Maintain shared areas for vendor partners without interfering with individual operations.
Inspect the facility routinely and report maintenance concerns, safety issues, or equipment needs to leadership.
Keep corridors, entryways, patios, and high-traffic areas clean, organized, and free of clutter.
Learn and properly use cleaning chemicals and equipment in accordance with safety standards.
Stock and maintain janitorial closets, supply areas, and cleaning carts.
Keep work carts and equipment clean and organized.
Assist with deep cleaning, special projects, and event setup or breakdown as assigned.
Respond to guest questions or concerns professionally and promptly, escalating when needed.
Follow company safety, sanitation, and health regulations, including food hall and public health standards.
Maintain a professional appearance in accordance with uniform and grooming standards.
Protect company assets and maintain confidentiality of proprietary, vendor, and guest information.
Perform other related duties as assigned.