Public Area Attendant

Seneca Gaming Corporation•Salamanca, NY

14d

About The Position

The Public Area Attendant is responsible for keeping casino and hotel public areas, as well as front- and back-of-house areas, clean according to casino standards. The role includes cleaning and stocking assigned areas, maintaining bathrooms and gaming devices, handling laundry and linens, and using cleaning agents and equipment. Duties must be performed in accordance with Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. The attendant is expected to provide friendly, professional customer service, communicate effectively with patrons and colleagues, follow information security policies, meet attendance expectations, attend required meetings, and complete required SGC training within nine months of starting employment. Hours are determined by a 24-hour schedule. The work environment is moderately loud and becomes loud on the casino floor; smoking is permitted. The role requires physical stamina and the ability to move throughout the casino and perform a range of physical activities.

Requirements

Must be at least 18 years old upon employment.
Must be familiar with the proper use of cleaning equipment and chemicals.
Must possess excellent communication skills.
Ability to write routine correspondence and speak effectively to the public, employees, and customers.
Ability to interact effectively with customers and employees.
Ability to resolve problems and conflicts diplomatically and tactfully.
Must be able to stand, walk, and move through all areas of the casino.
Must be able to climb, balance, stoop, kneel, crouch, or crawl.
Must maintain physical stamina and a proper mental attitude to work under pressure in a fast-paced casino environment and deal effectively with customers, management, employees, and members of the business community.

Nice To Haves

High school diploma or equivalent preferred.
Previous customer service experience preferred.
Previous housekeeping experience is a plus.

Responsibilities

Maintain the cleanliness of in-house facilities and assigned casino areas.
Empty and provide clean ashtrays in the casino and hotel lobby regularly.
Clean, wash, and disinfect bathroom floors, sinks, and commodes, and inspect bathrooms routinely.
Wipe and clean gaming devices regularly.
Perform laundry and linen receipt and distribution duties.
Discard soiled cups and similar items throughout the casino regularly.
Attend to the cleaning and stocking needs of assigned casino areas.
Work with various cleaning agents.
Understand and comply with information security policies and procedures, including the Seneca Gaming Corporation Acceptable Use Policy.
Provide exceptional customer service and communicate pleasantly, professionally, and courteously with patrons, supervisors, managers, and staff.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Complete all required SGC training programs within nine months of commencement of employment.
Attend necessary meetings.