Public Area Attendant
Grand Bohemian Lodge Greenville•Greenville, SC
•Onsite
About The Position
The Public Area Attendant maintains Highgate Hotel standards in assigned public spaces, including lobby areas, the Business Center, Fitness Center, restaurants, public restrooms, corridors, meeting rooms, offices, elevators, pool areas, parking garages, driveways, and other public areas. The role may also include special cleaning assignments and Room Attendant or House Attendant duties as needed. Current shifts are 7:00 AM–3:30 PM and 3:00 PM–11:30 PM; shifts may change and include weekends and holidays.
Requirements
- High school diploma or equivalent.
- Ability to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
- Ability to listen to, understand, and clarify concerns raised by employees and guests.
- Ability to multitask and prioritize departmental functions to meet deadlines.
- Ability to understand and apply complex information and data from various sources to meet objectives.
- Ability to stand for the entire shift.
- Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Flexible and long hours may sometimes be required.
Nice To Haves
- Experience in a hotel or related field preferred.
- Previous housekeeping experience highly preferred.
Responsibilities
- Be attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
- Use proper two-way radio etiquette when communicating with employees.
- Practice safe work habits to protect guests, employees, and oneself.
- Handle Lost and Found items according to hotel standards.
- Turn in keys and assignment sheets to the Housekeeping Office at the end of each shift.
- Report maintenance issues to the Housekeeping Supervisor or Manager.
- Know guestroom cleaning procedures and assist with them when needed.
- Deliver clean linen to assigned sections when necessary.
- Pick up Room Attendants’ dirty linen or trash as needed.
- Collect trash from service landings and dispose of it in outside dumpsters according to hotel procedures.
- Vacuum guest corridors and keep hallways, public areas, and closets neat and organized.
- Maintain cleanliness and sanitation in public restrooms.
- Follow the project-cleaning schedule for public areas.
- Maintain stairwells to hotel standards.
- Keep ash urns clean and filled with sand.
- Ensure overall guest satisfaction.
- Attend required hotel meetings and trainings.
- Maintain regular attendance, personal appearance, grooming, uniform, PPE, and nametag in accordance with hotel standards.
- Comply with hotel standards and regulations to support safe and efficient operations.
- Promote productivity, identify problem areas, and assist with implementing solutions.
- Handle problems by anticipating, preventing, identifying, and resolving them as necessary.
- Cross-train in other hotel-related areas and maintain confidentiality.
- Show initiative by anticipating guest or operational needs.
- Perform other duties as requested by management and maintain a warm, friendly demeanor.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term and long-term disability insurance
- 401(k) retirement plan with employer matching contributions
- Paid holidays
- Paid vacation
- Paid sick leave in accordance with applicable law
- Employee assistance program
- Educational opportunities and tuition reimbursement
- Paid jury duty, personal, medical, and military leave in accordance with applicable law
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
