Public Area Attendant
About The Position
Public Area Attendants help keep the hotel clean, welcoming, polished, and guest-ready. The role maintains cleanliness and presentation standards across lobbies, hallways, restrooms, meeting spaces, fitness centers, restaurants, and other public areas. It suits someone who takes pride in their work, enjoys staying active, and can thrive in a fast-paced hospitality environment. The attendant keeps public areas clean, organized, stocked, and ready for guests; responds to guest requests and operational needs; and reports maintenance concerns, lost-and-found items, hazards, and other issues to leadership. The role follows sanitation, chemical-handling, safety, and hotel operating procedures and works with housekeeping, engineering, front office, food and beverage, and operations teams to support hotel operations and guest satisfaction. Other duties may be assigned.
Requirements
- Strong attention to detail and commitment to cleanliness, organization, and presentation standards.
- Ability to work efficiently and independently in a fast-paced hospitality environment.
- Strong time-management, reliability, and teamwork skills.
- Positive attitude, strong work ethic, and service-focused mindset.
- Ability to communicate professionally with guests, team members, and hotel leadership.
- Flexible availability, including mornings, evenings, weekends, holidays, and operational support as needed.
- Passion for hospitality, teamwork, cleanliness, and creating exceptional guest experiences.
Nice To Haves
- Previous housekeeping, hospitality, janitorial, cleaning, facilities, hotel, or operational experience.
- Knowledge of cleaning procedures, sanitation standards, chemical handling, and hotel safety practices.
Responsibilities
- Clean and maintain hotel public spaces, including lobbies, hallways, elevators, restrooms, meeting rooms, fitness centers, restaurants, and other guest-facing areas.
- Keep public areas clean, organized, stocked, and guest-ready throughout shifts.
- Vacuum, dust, mop, sanitize, polish, and remove trash according to hotel cleanliness and presentation standards.
- Replenish restroom supplies, cleaning products, towels, amenities, and operational items as needed.
- Monitor public areas for cleanliness, safety concerns, maintenance issues, and operational readiness.
- Respond promptly and professionally to guest requests, housekeeping calls, and operational support needs.
- Maintain housekeeping closets, storage areas, carts, and cleaning equipment in a clean and organized condition.
- Promptly report maintenance concerns, lost-and-found items, safety hazards, and operational issues to leadership teams.
- Follow sanitation procedures, chemical-handling guidelines, hotel safety policies, and operational standards.
- Partner with Housekeeping, Engineering, Front Office, Food & Beverage, and Operations teams to support hotel operations and guest satisfaction.
- Help create clean, welcoming, and comfortable spaces aligned with Sonesta’s People People philosophy.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance
- Health Savings Account (HSA) with company match
- 401(k) retirement plan with company match
- Paid vacation and sick time
- Paid parental leave
- Company-paid life insurance
- Company-paid short-term and long-term disability
- Hospital indemnity, critical illness, and accident insurance
- Educational assistance
- Sonesta hotel discounts
- Additional perks and employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
