Public Area Attendant
About The Position
As our Public Area Attendant, you will be responsible for maintaining the cleanliness, appearance, and overall presentation of the hotel's public spaces. Your work ensures that every guest experiences a clean, inviting, and well-maintained environment from the moment they arrive until the time they depart. This role is ideal for someone who takes pride in creating beautiful spaces, enjoys staying active, and is committed to delivering exceptional hospitality through attention to detail and outstanding service. You will play a vital role in creating a positive first impression for our guests by maintaining immaculate public areas throughout the hotel. Your dedication to cleanliness, organization, and service helps reinforce the vibrant M Social guest experience while supporting the overall success of hotel operations.
Requirements
- Passion for hospitality and delivering exceptional guest service
- Strong attention to detail and commitment to cleanliness
- Ability to work independently while maintaining productivity
- Excellent time management and organizational skills
- Positive attitude and dependable work ethic
- Flexibility to work mornings, evenings, weekends, holidays, and varying shifts
- Previous housekeeping, janitorial, or custodial experience preferred but not required
- Knowledge of commercial cleaning techniques, chemicals, and equipment is a plus
- Ability to safely operate floor care equipment and cleaning machinery
- Ability to follow written and verbal instructions
- Basic English communication skills; bilingual abilities are a plus
- Ability to stand and walk for extended periods throughout the shift
- Frequently bend, kneel, reach, push, pull, and lift up to 50 pounds
- Ability to push cleaning carts and operate floor care equipment
- Comfortable performing repetitive physical tasks in both indoor and outdoor environments
- High school diploma or equivalent preferred
- Equivalent combination of education and relevant experience will be considered
Nice To Haves
- Previous experience in a hotel, resort, or commercial facility preferred
- Experience maintaining high-traffic public spaces is highly desirable
- Familiarity with hospitality cleanliness standards is a plus
Responsibilities
- Clean and maintain hotel lobbies, corridors, elevators, restrooms, meeting spaces, fitness center, offices, and other public areas
- Vacuum, sweep, mop, dust, polish, and sanitize all assigned areas
- Clean windows, mirrors, glass doors, furniture, fixtures, and decorative surfaces
- Empty trash and recycling receptacles and replace liners as needed
- Maintain exterior entrances and other designated outdoor areas to hotel standards
- Conduct routine inspections of public areas to ensure cleanliness and presentation standards are maintained
- Replenish guest supplies in public restrooms and common areas
- Report maintenance issues, damaged furnishings, or safety hazards promptly
- Ensure all areas remain clean and guest-ready throughout the day
- Greet guests with a friendly and professional demeanor
- Respond promptly to guest requests or direct guests to the appropriate department
- Maintain a courteous, helpful attitude while working in guest-facing areas
- Assist in creating a welcoming and comfortable environment for all visitors
- Follow all OSHA guidelines, hotel safety procedures, and chemical handling protocols
- Safely operate cleaning equipment and machinery
- Properly store cleaning supplies and equipment after each shift
- Report unsafe conditions or incidents immediately
- Follow lost-and-found procedures and maintain guest confidentiality
- Work closely with Housekeeping, Engineering, Front Office, Food & Beverage, and Banquets to maintain hotel appearance
- Assist Room Attendants and Housepersons when operational needs require
- Communicate effectively regarding cleaning priorities and maintenance concerns
- Support special events, meetings, and high-traffic periods by maintaining cleanliness throughout the property
- Maintain cleaning carts and equipment in clean, organized, and safe working condition
- Monitor supply levels and notify supervisors when replenishment is needed
- Properly use floor care equipment, vacuums, extractors, and other housekeeping tools
- Assist with deep cleaning projects and seasonal cleaning schedules
Benefits
- Medical, Dental & Vision Insurance
- Company-paid Life and AD&D Insurance
- Short-Term and Long-Term Disability Coverage
- 401(k) Retirement Plan with Company Match (where applicable)
- Paid Time Off & Paid Holidays
- Hotel Room Discounts across our global portfolio
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
