PUBLIC AREA ATTENDANT

Expotel Hospitality•Metairie, LA

13d•Onsite

About The Position

The Public Area Attendant, also referred to in the job summary as the Public Space Houseperson, maintains high standards of cleanliness and organization in assigned lobby areas, public restrooms, guest corridors, stairwells, and other public spaces. The role also includes special cleaning assignments and assisting with Room Attendant duties as needed. The attendant follows hotel procedures and service standards, supports safe and efficient operations, and provides friendly, courteous service to guests and employees.

Requirements

High school diploma or equivalent and/or experience in a hotel or related field preferred.
Valid driver’s license for the applicable state, where required by the property.
Ability to convey information and ideas clearly.
Ability to evaluate and select among alternative courses of action quickly and accurately.
Ability to work well in stressful, high-pressure situations and maintain composure and objectivity under pressure.
Ability to stand during the entire shift.
Ability to exert up to 50 pounds of force occasionally, up to 20 pounds frequently, or up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
Flexible and long hours are sometimes required.

Nice To Haves

High school diploma or equivalent and/or experience in a hotel or related field preferred.

Responsibilities

Approach guest and employee interactions in a friendly, service-oriented manner and maintain a warm, helpful, and courteous demeanor.
Maintain regular attendance according to scheduling and Expotel Hospitality Service standards.
Maintain personal appearance and grooming, including wearing the proper uniform and nametag while working.
Comply with Expotel Hospitality Service standards and regulations to support safe and efficient hotel operations.
Use proper two-way radio etiquette when communicating with employees.
Practice safe work habits to protect guests, fellow employees, and self.
Handle lost-and-found items according to hotel standards.
Turn in all keys and assignment sheets to the Housekeeping Office at the end of the shift.
Report maintenance issues to the Housekeeping Supervisor or Manager.
Know guestroom cleaning procedures and assist with Room Attendant duties as needed.
Deliver clean linen to assigned sections when necessary and pick up Room Attendants’ dirty linen or trash as needed.
Collect trash from service landings before leaving and dispose of it in outside dumpsters according to hotel procedures.
Vacuum guest corridors and keep hallways, public areas, and closets neat and organized.
Maintain cleanliness and sanitation in public restrooms.
Follow the project-cleaning schedule for public areas.
Maintain stairwells to hotel standards.
Keep the ash urn clean and filled with sand.
Attend meetings and training as required by management.
Perform other duties as requested by management.