Public Area Attendant

IHG•TX, TX

50d•Onsite

About The Position

Clean and service the assigned public areas according to established quality standards and procedures. This role involves maintaining the cleanliness and appearance of various public spaces within the hotel, ensuring a welcoming environment for guests and employees. The attendant will be responsible for a range of cleaning tasks, reporting maintenance needs, and contributing to overall guest satisfaction.

Requirements

Basic reading, writing, and math skills.
Ability to perform the following: Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
Frequently standing up and moving about the facility
Frequently handling objects and equipment to maintain the facility
Frequently bending, stooping, and kneeling

Nice To Haves

Some housekeeping experience
Ability to speak English

Responsibilities

Clean and service assigned areas according to established standards and procedures which may include public restrooms, lobby area, public phone areas, vending areas, etc. May include cleaning employee break areas and restrooms.
Strip and wax floors as needed, clean and polish all furniture, railings, table tops, mirrors in assigned areas.
Report to supervisor needed repairs or unsafe conditions.
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
Report, turn in, and/or log any lost and found items according to established procedures.
Promote teamwork and quality service through daily communication and coordination with other departments.
May regularly assist with deep cleaning projects.
May assist with other duties as assigned.