Public Area Attendant

LM SERVICES CORPORATION•St. Louis, MO

54d•Onsite

About The Position

The Public Area Attendant helps provide guests with unique and memorable experiences by keeping the facility clean, safe, and presented to high standards. The role works with internal and external departments to support a seamless guest experience throughout Union Station, communicates facility conditions and concerns to management, and assists other departments as needed. The attendant also monitors and reports animal care or welfare concerns to the Life Sciences Department. Other duties may be assigned by the Guest Experience Manager.

Requirements

Knowledge of chemical cleaning agents.
Good verbal and communication skills.
Strong listening skills.
Ability to anticipate guests’ needs.
Creative problem-solving ability and comfort with challenges.
Flexibility to work shifts, holidays, and weekends.

Nice To Haves

Previous experience operating various cleaning equipment.

Responsibilities

Clean restrooms, including toilets, sinks, urinals, walls, mirrors, tiles, counters, stalls, vents, and floors, using cleaning agents.
Organize and replenish guest restroom amenities.
Operate mechanized cleaning equipment such as vacuums, polishers, and buffers.
Organize and maintain supply inventory.
Dust, polish, and clean signage, windows, acrylic surfaces, and carpets.
Empty trash cans and sanitary receptacles and pick up trash within the facility.
Follow company policies and procedures.
Work toward customer satisfaction KPIs to meet and exceed guest expectations.
Observe and report daily facility conditions and situations to the Guest Experience Manager and Supervisor.
Attend training programs to support the best guest experience.
Work with internal and external departments to foster an outstanding and seamless guest experience throughout Union Station.
Contribute to a team environment through respect and frequent communication.
Assist other departments as required.
Monitor and report animal care or welfare concerns to the Life Sciences Department.
Perform other duties assigned by the Guest Experience Manager.