Public Area Attendant

Sage Hospitality Group•Austin, TX

5d•Onsite

About The Position

The Public Area Attendant maintains cleanliness and order in the lobby and common guest areas at Hotel Van Zandt in Austin, Texas, and provides prompt, courteous service to guests. The role includes routine cleaning and restocking, responding to guest inquiries, reporting maintenance or supply issues, and following safety guidelines. No formal education or prior experience is required.

Requirements

Ability to meet appearance and cleaning standards.
Basic understanding of cleaning methods, cleaning implements, and chemicals.
Ability to lift and carry cleaning supplies weighing up to 30 pounds frequently during a shift.
Ability to push and pull equipment weighing 30–50 pounds frequently during a shift.
Ability to bend to start machines and load chemicals frequently during a shift.
Ability to remain on one's feet and walk behind floor-care equipment for a full shift; continuous standing may be required.

Responsibilities

Maintain cleanliness of the parking lot and public spaces.
Complete daily, weekly, and quarterly cleaning checklists.
Dust and polish furniture, fixtures, thresholds, baseboards, railings, elevators, stairwells, and window frames.
Vacuum and spot-clean carpeting, upholstery, and drapery; remove gum from surfaces.
Clean and shine glass and metal surfaces.
Empty and polish trash receptacles, replace bags as needed, and take trash to the dumpster.
Clean offices as assigned.
Clean public restrooms and restock supplies.
Clean public and service elevators inside and out.
Complete opening and closing side work, including restocking and cleaning duties, as instructed.
Maintain a clean, professional appearance and a cheerful, courteous demeanor.
Notify housekeeping leadership, the maintenance department, or the manager on duty about malfunctioning equipment, needed supplies, or damage to floor coverings or upholstery.
Attend departmental meetings in person to improve communication and learn about products, services, and the facility.
Respond to customer inquiries and comments in person and by phone with timely, knowledgeable information.
Follow safety guidelines to protect oneself, associates, and guests.