Public Area Attendant

Heritage Restaurant Group•Albuquerque, NM

About The Position

Heritage Restaurant Group is part of New Mexico’s largest locally owned hospitality company, bringing together chef-driven restaurants, culinary concepts, and food markets. The Public Area Attendant helps create a clean, safe, and welcoming experience in a vibrant, high-volume food hall by maintaining shared dining areas, restrooms, and other common spaces. Through attention to detail, prompt responses, and pride in presentation, this role supports guests and vendor partners and contributes to the market’s overall atmosphere. The attendant maintains public-facing areas, monitors and cleans high-touch surfaces, inspects and restocks restrooms, responds to spills and safety hazards, clears and resets tables, and removes trash and recycling. The role also includes routine facility inspections, reporting maintenance or safety concerns, maintaining cleaning supplies and equipment, assisting with deep cleaning and event tasks, and responding professionally to guest questions or concerns. The attendant follows company safety, sanitation, health, uniform, and grooming standards and protects company assets and confidential information.

Requirements

High school diploma or equivalent preferred.
Strong attention to detail and commitment to quality.
Ability to work independently and as part of a team.
Excellent communication and time management skills.
Ability to stand, stoop, and bend for extended periods.
Ability to lift up to 30+ pounds.

Responsibilities

Maintain a positive, professional, guest-focused approach with team members, vendors, and guests.
Clean and maintain dining spaces, communal seating, walkways, entrances, service corridors, patios, and other public-facing areas.
Continuously monitor and clean high-touch surfaces, including tables, chairs, railings, trash receptacles, and condiment stations.
Frequently inspect, clean, and restock public and employee restrooms.
Respond promptly to spills, debris, and safety hazards in dining and service areas.
Clear and reset tables in communal dining areas.
Remove trash and recycling from public areas, dining spaces, and back-of-house support areas as needed.
Maintain shared cleanliness standards in common areas while supporting vendor partners without interfering with their operations.
Inspect the facility and report maintenance concerns, safety issues, or equipment needs to leadership.
Use cleaning chemicals and equipment properly and in accordance with safety standards.
Stock and maintain janitorial closets, supply areas, and cleaning carts; keep work carts and equipment clean and organized.
Assist with deep cleaning, special projects, and event setup or breakdown as assigned.
Respond to guest questions or concerns professionally and escalate them when needed.
Follow company safety, sanitation, health, food hall, and public health standards.
Maintain a professional appearance in accordance with uniform and grooming standards.
Protect company assets and keep proprietary, vendor, and guest information confidential.
Perform other related duties as assigned.