PublicArea Attendant

Casa Monica Resort & Spa•Saint Augustine, FL

18d•Onsite

About The Position

The Public Area Attendant maintains hotel standards in assigned public spaces, including lobby areas, the Business Center, Fitness Center, restaurants, public restrooms, corridors, meeting rooms, offices, elevators, pool areas, parking garages, driveways, and other public areas. The role may also involve special cleaning assignments and Room Attendant or House Attendant duties as needed. The attendant supports guest satisfaction and safe, efficient hotel operations by keeping areas clean, sanitary, orderly, and well maintained; communicating courteously with guests and employees; and reporting maintenance concerns. The position requires regular attendance, a service-oriented demeanor, and the ability to stand throughout the shift and handle physical work involving lifting, carrying, pushing, or pulling objects.

Requirements

High school diploma or equivalent.
Ability to stand for the entire shift.
Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Ability to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Ability to understand and apply complex information and data from various sources to meet objectives.
Ability to maintain a warm and friendly demeanor.

Nice To Haves

Experience in a hotel or related field preferred.
Previous housekeeping experience highly preferred.

Responsibilities

Be attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
Use proper two-way radio etiquette when communicating with employees.
Practice safe work habits to protect guests, fellow employees, and self.
Handle lost-and-found items according to hotel standards.
Turn in keys and assignment sheets to the Housekeeping Office at the end of the shift.
Report maintenance issues to the Housekeeping Supervisor or Manager.
Know guestroom cleaning procedures and assist with them when needed.
Deliver clean linen to assigned sections when necessary.
Pick up Room Attendants’ dirty linen or trash as needed.
Collect trash from service landings and dispose of it in outside dumpsters according to hotel procedures.
Vacuum guest corridors.
Keep hallways, public areas, and closets neat and organized.
Maintain cleanliness and sanitation in public restrooms.
Follow the project-cleaning schedule for public areas.
Maintain stairwells to hotel standards.
Keep ash urns clean and filled with sand.
Ensure overall guest satisfaction.
Attend required hotel meetings and training.
Maintain regular attendance in accordance with hotel standards and scheduling needs.
Maintain personal appearance and grooming standards, including wearing the proper uniform, personal protective equipment, and nametag.
Comply with hotel standards and regulations to support safe and efficient operations.
Promote productivity, identify problem areas, and assist in implementing solutions.
Handle problems by anticipating, preventing, identifying, and resolving them as needed.
Cross-train in other hotel-related areas.
Maintain confidentiality of information.
Show initiative by anticipating guest or operational needs.
Perform other duties as requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law