Public Area Attendant, Hotel Housekeeping (Caesars New Orleans)

Caesars Entertainment•New Orleans, LA

1d•Onsite

About The Position

The Public Area Attendant is responsible for keeping hotel public areas spotless and welcoming. The role performs routine cleaning and dusting in guest-accessible spaces, including lobbies, corridors, elevators, lounges, meeting spaces, restrooms, entryways, walkways, and outdoor areas. The attendant maintains restroom cleanliness and supplies, removes trash, and promptly reports maintenance issues, damage, cleanliness concerns, or safety concerns. The role also interacts with guests, supports other hotel departments and the Housekeeping Team, assists with housekeeping carts and special tasks, and follows hotel safety, security, cleanliness, hygiene, and appearance standards. The position requires frequent movement and physical activity, including standing and walking for up to eight hours, bending, reaching, stooping, kneeling, handling cleaning equipment, and carrying or lifting items weighing up to 50 pounds. It may involve pushing or pulling approximately 200 pounds. Work may take place in unusually noisy and crowded areas and in variable temperatures. The attendant must be able to communicate in English verbally and in writing to understand information and respond to advanced guest requests.

Requirements

High school diploma or equivalent.
Knowledge of proper cleaning techniques and use of cleaning equipment.
Ability to work with minimal supervision and maintain self-motivation.
Strong attention to detail and commitment to high-quality service.
Excellent communication and interpersonal skills for interacting with guests and team members.
Physical stamina and ability to perform repetitive tasks for extended periods.
Ability to comprehend and speak English and to understand and respond to information and advanced guest requests verbally and in writing.
Ability to work nights, weekends, and holidays as needed, and flexibility to work different shifts.
Ability to stand and be physically active for eight hours.
Ability to frequently handle objects and equipment, stand and move about the facility, and bend, stoop, kneel, and reach.
Ability to carry or lift items weighing up to 50 pounds and push or pull approximately 200 pounds.
Basic reading, writing, and math abilities for reading assignments, completing checklists, and replacing linens and amenities.
Normal sense of smell, touch, and sound, and vision within normal range.
Eye-hand coordination and manual dexterity.

Nice To Haves

Previous experience in a similar role in the hospitality industry.
Knowledge of additional languages.

Responsibilities

Perform routine cleaning of lobbies, corridors, elevators, lounges, restrooms, and other guest-accessible areas.
Vacuum, sweep, mop, and dust designated areas.
Empty trash receptacles and replace liners.
Keep entryways, walkways, and outdoor spaces clean and free of debris.
Clean and disinfect public restrooms and keep them stocked with supplies such as toilet paper, hand soap, and paper towels.
Clean and disinfect sinks, countertops, mirrors, and other fixtures.
Promptly report maintenance issues and damage in public areas to the appropriate department or supervisor.
Inspect designated areas regularly and address cleanliness and safety concerns.
Greet guests and visitors professionally, provide assistance, and answer basic inquiries.
Help create a warm and welcoming atmosphere for guests.
Collaborate with housekeeping, maintenance, and other hotel departments to support operations and guest satisfaction.
Assist with special projects and other tasks assigned by supervisors or management.
Follow hotel safety and security procedures and policies and standards for cleanliness, hygiene, and appearance.
Assist in arranging and maintaining housekeeping carts when needed.
Support the Housekeeping Team when needed.
Perform other duties as assigned.