Houseperson, Hotel Housekeeping (Caesars New Orleans)

Caesars Entertainment•New Orleans, LA

9d•Onsite

About The Position

The Hotel Houseperson in Housekeeping provides friendly, exceptional service to every guest. The role maintains assigned work and service areas and linen closets, completes special projects, and supports Guest Room Attendants by removing soiled linen and trash and providing supplies. The Houseperson also assists with guest requests, maintains cleanliness and organization throughout assigned areas, and reports damage or maintenance needs to a supervisor.

Requirements

High school diploma or equivalent required.
Knowledge of proper use of cleaning chemicals and equipment.
Ability to learn, use, and communicate effectively via the company-issued radio.
Ability to work well with co-workers and as part of a team.
Must present a well-groomed appearance.
Ability to comprehend and speak English to understand and respond to information and address advanced guest requests verbally and in writing.
Guest-service orientation and excellent hospitality skills.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to use elevators frequently and work in a high-rise hotel.
Ability to push and pull carts weighing up to 150 pounds and lift and carry up to 75 pounds.
Ability to stand, stoop, bend, crouch, kneel, push, and pull while cleaning low and high areas; ascend or descend stairs and ramps occasionally.
Ability to fold linens, including sheets, blankets, bedspreads, and pillowcases.
Ability to visually review documents and perform tasks requiring motor coordination and finger dexterity.
The work involves prolonged standing and movement, with the stated shift distribution of 10% sitting, 30% standing, and 60% walking.

Nice To Haves

Prior housekeeping experience within a luxury four-star hotel brand preferred.
Knowledge of additional languages preferred.

Responsibilities

Provide professional, friendly, and engaging service; acknowledge guests and promptly anticipate and respond to their needs and requests.
Know hotel services, features, attractions, and activities to respond accurately to guest inquiries.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas; secure assigned keys and radio.
Review assignment sheets, update completed assignments, and check with the supervisor and housekeeping office for additional work.
Stock linen closets on assigned floors and provide linen and supplies to Guest Room Attendants.
Clean and maintain assigned guest hallways, stairwells, closets, and other assigned areas; remove trash and debris, sweep and mop, and return misplaced items to proper storage.
Vacuum hallways and keep stairwells free of trash and stored items.
Dust frames, mirrors, fire extinguisher boxes, exit signs, and air vents; clean ice machine rooms, lamps, light fixtures, and light switches, checking that fixtures work properly.
Remove dust, fingerprints, and marks from doors and frames; remove stains, scuff marks, and dust from baseboards, ledges, and corners; polish brass surfaces and clean balcony windows.
Report damage, maintenance problems, and needed repairs in assigned areas to a supervisor.
Assist Room Attendants so guest rooms are prepared efficiently.
Respond promptly to guest requests for miscellaneous items, such as cribs, rollaways, and extra towels.
Turn in lost-and-found items to Loss Prevention.
Pick up linens and garbage from housekeeping carts throughout the day; keep storage areas properly stocked and transport and supply linens.
Inspect linen for stains, wrinkles, and overall fabric condition and appearance.
Remain alert, courteous, and helpful to guests and fellow team members.