Houseperson, Hotel Housekeeping (Caesars New Orleans)

Caesars Entertainment•New Orleans, LA

10d•Onsite

About The Position

The Hotel Houseperson in Housekeeping provides friendly, exceptional service to every guest. The role maintains assigned areas, service areas, and linen closets; completes special projects; and supports Guest Room Attendants by removing soiled linen and trash and providing supplies. The Houseperson helps keep guest hallways, stairwells, closets, storage areas, and other assigned spaces clean, sanitary, organized, and properly stocked. The position also responds to guest requests, assists room attendants, inspects linen, and reports repairs or other issues to a supervisor.

Requirements

High school diploma or equivalent required.
Knowledge of the proper use of cleaning chemicals and equipment.
Ability to learn, use, and communicate effectively through a company-issued radio.
Ability to work well with co-workers as part of a team.
Must present a well-groomed appearance.
Ability to comprehend and speak English to understand and respond to information and address advanced guest requests verbally and in writing.
Must be guest-service oriented and have excellent hospitality skills.
Must be able to work a flexible schedule, including nights, weekends, and holidays.
Ability to visually review documents.
Ability to use elevators frequently and work in a high-rise hotel.
Must be able to push and pull 150-pound carts and lift and carry up to 75 pounds.
Able to stand, stoop, bend, and crouch to clean low and high areas, and fold linen, sheets, blankets, bedspreads, and pillowcases.

Nice To Haves

Prior housekeeping experience within a luxury four-star hotel brand.
Knowledge of additional languages.

Responsibilities

Offer professional, friendly, and engaging service; acknowledge guests, anticipate their needs, respond promptly, and provide accurate information about hotel services and attractions.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas, including hallways, stairwells, closets, and storage areas.
Maintain the security of assigned keys and radio; review assignment sheets, update completed assignments, and check with the supervisor and housekeeping office for additional work.
Stock linen closets on assigned floors and provide linen and supplies to Guest Room Attendants; pick up linens and garbage from housekeeping carts and transport and supply linens.
Clean assigned guest hallways and stairwells, ensuring hallways are vacuumed and stairwells are free of trash and stored items.
Remove trash and debris; clean and organize closets by removing trash, sweeping, mopping, and returning non-closet items to proper storage.
Dust frames, mirrors, fire extinguisher boxes, exit signs, and air vents; clean ice machine rooms, lamps, light fixtures, light switches, balcony windows, doors, and door frames; remove stains, scuff marks, and dust from baseboards, ledges, and corners; polish brass surfaces.
Check lamps, light fixtures, and light switches for proper working condition and report damage or maintenance problems and repairs needed in assigned areas to a supervisor.
Assist Room Attendants so guest rooms are prepared efficiently and respond promptly to special guest requests for items such as cribs, rollaways, and extra towels.
Turn in lost-and-found items to Loss Prevention.
Inspect linen for stains, wrinkles, and overall fabric condition and appearance; ensure storage areas are properly stocked.
Remain alert, courteous, and helpful to guests and fellow team members.