Public Area Attendant
About The Position
The Public Area Attendant helps create a welcoming first impression by keeping the hotel’s lobbies, hallways, restrooms, elevators, and other public spaces clean, polished, orderly, and inviting. The role also involves greeting guests, answering questions, giving directions to hotel amenities, and supporting other team members and departments as needed. The attendant maintains assigned areas throughout the day, handles cleaning and restocking tasks, keeps housekeeping carts supplied, and uses cleaning equipment safely. They report equipment problems, supply needs, damage, and maintenance concerns to Housekeeping management; keep management informed about area conditions and progress; and follow lost-and-found procedures. Success requires attention to detail, dependable independent work, good judgment, and a friendly, helpful manner with guests.
Requirements
- Basic cleaning skills and the ability to safely operate cleaning equipment.
- Strong attention to detail and pride in maintaining a clean environment.
- Comfort interacting with guests and answering questions in a friendly, professional manner.
- Ability to read event boards and provide directions throughout the hotel.
- Ability to communicate effectively with guests and fellow team members.
- Dependable and responsible, with the ability to work independently.
- Ability to prioritize tasks and use good judgment throughout the shift.
- Comfort working with approved cleaning agents.
- Ability to frequently stand and walk throughout the shift.
- Ability to climb stairs and use step ladders as needed.
- Ability to push carts and vacuums and lift or carry supplies weighing approximately 20–30 lbs.
- Ability to frequently bend, stoop, squat, kneel, reach, twist, lift, and carry.
Nice To Haves
- Previous housekeeping, hotel, or related service experience preferred.
Responsibilities
- Maintain hotel public areas in a clean, orderly, and welcoming condition.
- Dust and polish furniture, fixtures, window frames, and other surfaces.
- Vacuum carpets, upholstery, and drapery.
- Clean and shine glass, metal, and other high-touch surfaces.
- Clean and restock public restrooms.
- Clean and maintain public elevators, including interior and exterior surfaces.
- Clean assigned offices and other areas as needed.
- Remove trash and maintain housekeeping standards throughout assigned areas.
- Keep Housekeeping carts stocked with necessary supplies.
- Operate vacuums and other cleaning equipment safely and properly.
- Report equipment issues, supply needs, damage, and maintenance concerns to Housekeeping management.
- Keep management informed about the condition and progress of assigned areas.
- Follow lost-and-found procedures and immediately report items found in public spaces.
- Greet guests warmly and answer questions or provide directions to meeting rooms, restaurants, and other hotel amenities.
- Stay aware of event activity and hotel happenings to better assist guests.
- Communicate effectively with guests and fellow team members.
- Support other team members and hotel departments as needed.
Benefits
- Medical, dental, and vision insurance.
- 401(k).
- Vacation and sick leave.
- Team Member Travel Program with hotel and dining discounts.
- Opportunities to connect, give back, and build community through team events and volunteering.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
