PSR/Surgical Scheduler - ENT

Summit Health CityMD•Berkeley Heights, NJ

About The Position

The PSR/Surgical Scheduler supports ENT operations by welcoming patients and families, scheduling appointments and hospital or ambulatory admissions and procedures, and ensuring requests are handled promptly. The role coordinates scheduling, referrals, pre-admission information, records, and procedural resources while providing courteous service to patients, physicians, nursing staff, and outside vendors. It also performs a range of patient-record, office, supply, and clerical tasks and follows policies for privacy, confidentiality, safety, and documentation. The position requires a high school diploma or GED. An associate degree, previous PSR or office experience, medical office and terminology knowledge, and experience with electronic health records and related systems are preferred. Heartsaver certification is required within 30 days of hire. Compensation is listed at $19.95–$24.42 per hour; the final determination may depend on factors including experience and location.

Requirements

High school graduate or GED required.
Heartsaver certification required within 30 days of hire.
Ability to communicate in English, both orally and in writing.
Excellent interpersonal and customer service skills.
Accurate computer data-entry skills.
Ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use.

Nice To Haves

Associate degree preferred.
Previous PSR experience preferred.
Previous office experience preferred.
Knowledge of medical office practices and terminology preferred.
Previous experience with standard office technology in a Windows-based environment preferred.
Experience with an EHR, practice management system, and departmental or ancillary systems preferred.

Responsibilities

Greet patients and families and schedule patient appointments, hospital and ambulatory admissions, procedures, tests, and referrals.
Answer and direct telephone calls promptly, take accurate messages, deliver them to the appropriate person, and use appropriate telephone etiquette.
Maintain communication resources, including on-call schedules and physician phone and beeper numbers.
Prepare charts for new patients, obtain medical records, and prepare information for physicians before visits, examinations, evaluations, procedures, or treatment.
Convert temporary records to permanent records before the end of the day and print necessary medical-record information from the electronic record when a chart is unavailable.
Reconcile encounters daily according to policy and guidelines.
Monitor supply inventory and complete or direct requisitions for supplies, forms, equipment, or services; maintain office supplies and equipment.
Perform clerical tasks such as faxing, photocopying, filing, and mailing.
Obtain, verify, and update patient information; complete required patient forms and protect patient and employee privacy and confidentiality.
Respect patient rights and follow appropriate practices when entering patient rooms.
Maintain positive working relationships with physicians and nursing staff, and promptly communicate problems or equipment concerns to the Nurse Manager.
Book and schedule inpatient, outpatient, and special procedures; arrange specialty equipment and services; and interact with outside vendors and contracted services.
Submit necessary hospital documents, collect pre-admission testing data, and demonstrate knowledge of insurance and pre-certification requirements.
Arrange, type, and distribute schedules; log surgical procedures; maintain the scheduling system; and reschedule or cancel procedures as needed.
Provide training to other office staff and collate and submit information.
Communicate repair orders to appropriate personnel and use sound judgment when scheduling procedures to support physician productivity.
Use customer-service skills to alleviate patient anxiety and communicate effectively with peers.
Demonstrate understanding of fire safety and emergency procedures and perform other duties as required.