PSI Operation Manager F/M

NEWCLIP TECHNICS•, VA

About The Position

As part of our continued growth in the United States, we are looking for an experienced PSI Manager to lead our Patient Specific Instruments (PSI) operations. Reporting to General Manager of Newclip USA and Co-founder of the Newclip Group, you will lead the operational and technical activities of the PSI department in the United States. You will manage a multidisciplinary team while ensuring operational excellence, product quality, customer satisfaction and continuous improvement. As PSI Manager, you will be responsible for the overall performance of the PSI department.

Requirements

Experienced PSI Manager
Experience in leading operational and technical activities
Experience in managing a multidisciplinary team
Ensuring operational excellence, product quality, customer satisfaction and continuous improvement
Experience in managing day-to-day operations
Ensuring on-time delivery and outstanding customer service
Experience partnering with surgeons, sales representatives and international teams
Experience serving as a liaison between international teams
Experience managing, coaching and developing a multidisciplinary team
Experience driving operational excellence by improving workflows, optimizing processes and monitoring key performance indicators
Experience coordinating with Supply Chain, Customer Service and Shipping teams
Experience serving as a local Quality representative
Ensuring compliance with Quality Management System (QMS) and applicable medical device regulations
Experience leading quality control activities, supporting audits and implementing corrective and preventive actions
Experience providing technical leadership
Supporting surgical guide design, patient case simulations, additive manufacturing activities and first-level maintenance of 3D printing equipment
Contributing to the continuous development of technologies and manufacturing processes

Responsibilities

Leading the day-to-day management of PSI patient cases while ensuring on-time delivery and outstanding customer service.
Partnering closely with surgeons, sales representatives and the PSI teams in France to ensure seamless execution of every patient case.
Serving as the primary liaison between the U.S. and French PSI teams to ensure efficient communication, knowledge sharing and project execution.
Managing, coaching and developing a multidisciplinary team including engineers, 3D printing technicians, logistics specialists and customer service professionals.
Driving operational excellence by improving workflows, optimizing processes and monitoring key performance indicators.
Coordinating responsibilities with Supply Chain, Customer Service and Shipping teams to ensure smooth and reliable logistics.
Serving as the local Quality representative for PSI by ensuring compliance with the Quality Management System (QMS) and applicable medical device regulations.
Leading quality control activities, supporting audits and implementing corrective and preventive actions.
Providing technical leadership by supporting surgical guide design, patient case simulations, additive manufacturing activities and first-level maintenance of 3D printing equipment whenever needed.
Contributing to the continuous development of Newclip's PSI technologies and manufacturing processes.