PSC Registration Representative

Quest Diagnostics•Stockbridge, MA

13d•$15 - $17

About The Position

The PSC Registration Representative is responsible for front-office duties at a Patient Service Center, including customer service, patient registration, data entry, insurance billing and payments, problem resolution, compliance with HIPAA regulations, and ordering office supplies. The role is located in Stockbridge, Georgia, and is scheduled Monday through Friday, 7:00 AM to 4:00 PM, with rotational weekends. The position pays $17.20 or more per hour; eligible candidates may also receive annual performance bonus compensation. The representative greets and assists customers, completes registrations accurately and on time, handles inquiries by phone and in person, verifies order and billing information with clients, collects payments when applicable, maintains records, and performs clerical work. The role also involves following departmental and company procedures, completing training, helping compile statistics, ordering supplies, reporting complaints through established protocols, and completing projects or other duties as required.

Requirements

One year of customer service experience.
Keyboard, data-entry, and PC experience.
High school diploma or equivalent.
Ability to communicate effectively in English.
Ability to be flexible and available based on staffing requirements, including weekends, holidays, and overtime.
Strong communication skills, including the ability to speak clearly and communicate effectively with customers and peer groups.
Good organizational, communication, and interpersonal skills.
Ability to handle multiple priorities in a high-volume setting.
Type at least 30 words per minute accurately.
PC skills and experience with MS Office applications.
Ability to make decisions based on established procedures and exercise consistent, independent, sound judgment.

Nice To Haves

Knowledge of medical terminology.

Responsibilities

Greet customers appropriately and treat them courteously.
Ensure patient registration is completed accurately and on time.
Perform data entry as needed.
Call clients to confirm handwritten orders, verify tests ordered, and obtain accurate billing information, including diagnosis codes and UPIN information.
Handle customer inquiries by telephone and in person.
Collect payment when applicable.
Maintain required records and documentation.
Read, understand, and comply with departmental policies, protocols, and procedures, including procedure, safety, compliance, employee handbook, and quality assurance materials.
Assist with compiling monthly statistics and data.
Perform basic clerical duties, such as filing, faxing, and preparing mail.
Demonstrate organizational commitment and the values of Quest Diagnostics.
Adhere to departmental and company policies.
Report to work on time and follow attendance guidelines.
Answer the telephone in a friendly and helpful manner, using the company name, self-identification, and a helpful statement.
Use established protocols for reporting customer complaints.
Follow HIPAA compliance regulations and use test translation tables.
Complete all required training.
Order necessary supplies.
Complete special projects as requested by a supervisor or manager and perform other duties as required to meet customer requirements.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees who work 30 or more hours.
Well-being programs.
Annual no-cost health assessment program, Blueprint for Wellness®.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.