PSC Registration Representative

Quest Diagnostics•Franklin, TN

5d•Onsite

About The Position

The PSC Registration Representative is responsible for front-office duties at a Patient Service Center, including customer service, patient registration, data entry, insurance billing and payments, resolving problems, following HIPPA regulations, and ordering office supplies. The role is based in Franklin, Tennessee, and is scheduled Monday through Friday, 7:00 AM to 4:30 PM. Pay starts at $17.20 per hour. Salary offers depend on factors such as relevant skills, training, experience, education, and applicable certifications; eligible candidates may also receive annual performance bonus compensation.

Requirements

At least one year of customer service experience.
Keyboarding, data-entry, and PC experience.
Ability to communicate effectively in English.
Strong communication skills and the ability to speak clearly with customers and peer groups.
Good organizational, communication, and interpersonal skills.
Ability to handle multiple priorities in a high-volume setting.
Ability to type at least 30 words per minute accurately.
PC skills and familiarity with MS Office applications.
Ability to make decisions using established procedures and exercise consistent, independent, sound judgment.
High school diploma or equivalent.
Ability to be flexible and available based on staffing requirements, including weekends, holidays, and overtime.
Ability to use a phone and PC extensively; prolonged standing or sitting; fine hand dexterity and steadiness; ability to lift up to 25 pounds and carry up to 15 pounds for several minutes; talking, constant mental visual attention to detail, walking, balancing, bending or kneeling, pushing or pulling, and reaching or twisting.

Nice To Haves

Medical terminology.

Responsibilities

Greet customers appropriately and treat them courteously.
Complete patient registration accurately and on time.
Perform data entry as needed.
Call clients to confirm handwritten orders, verify tests ordered, and obtain accurate billing information, including diagnosis codes and UPIN information.
Handle customer inquiries by telephone and in person.
Collect payments when applicable.
Maintain required records and documentation.
Read, understand, and comply with departmental policies, protocols, and procedures.
Assist with compiling monthly statistics and data.
Perform basic clerical duties, including filing, faxing, and preparing mail.
Demonstrate organizational commitment and the values of Quest Diagnostics.
Follow departmental and company policies and attendance guidelines.
Answer the telephone in a friendly, helpful manner using the company name, self-identification, and a helpful statement.
Use established protocols for reporting customer complaints.
Follow HIPPA compliance regulations and use test translation tables.
Complete all required training.
Order necessary supplies.
Perform other duties as required to meet customer requirements.
Complete special projects as requested by a supervisor or manager.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost health assessment program.
Blueprint for Wellness® healthyMINDS mental health program.
Vacation and health/flex time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.