PSC Registration Representative
About The Position
The PSC Registration Representative is responsible for front-office duties at a Patient Service Center. Duties include customer service, patient registration, data entry, insurance billing and payments, problem resolution, compliance with HIPAA regulations, and ordering office supplies. The position is based in Franklin, Tennessee, and is scheduled Monday through Friday, 7:00 AM to 4:30 PM. The representative must communicate effectively with patients, clients, and coworkers, handle multiple priorities in a high-volume setting, and follow established procedures and company policies.
Requirements
- One year of customer service experience.
- Keyboarding, data entry, and PC experience.
- High school diploma or equivalent.
- Ability to communicate effectively in English.
- Type at least 30 words per minute accurately.
- PC skills and familiarity with Microsoft Office applications.
- Strong communication skills, including the ability to speak clearly and communicate effectively with customers and peer groups.
- Good organizational, communication, and interpersonal skills.
- Ability to handle multiple priorities in a high-volume setting.
- Ability to make decisions based on established procedures and exercise consistent, independent, sound judgment.
- Flexibility and availability based on staffing requirements, including weekends, holidays, and overtime.
Nice To Haves
- Knowledge of medical terminology.
Responsibilities
- Greet customers appropriately and treat them courteously.
- Ensure patient registration is completed accurately and on time.
- Perform data entry as needed.
- Call clients to confirm handwritten orders, verify tests ordered, and obtain accurate billing information, including diagnosis codes and UPIN information.
- Handle customer inquiries by telephone and in person.
- Collect payments when applicable.
- Maintain required records and documentation.
- Read, understand, and comply with departmental policies, protocols, and procedures.
- Assist with compiling monthly statistics and data.
- Perform basic clerical duties, including filing, faxing, and preparing mail.
- Demonstrate organizational commitment and Quest Diagnostics values.
- Adhere to departmental and company policies.
- Report to work on time and follow attendance guidelines.
- Answer the telephone in a friendly and helpful manner, identifying the company and oneself and offering assistance.
- Use established protocols for reporting customer complaints.
- Follow HIPAA compliance regulations and use test translation tables.
- Complete all required training.
- Order necessary supplies.
- Perform other duties as required to meet customer requirements.
- Complete special projects as requested by a supervisor or manager.
Benefits
- Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
- Well-being programs.
- Annual no-cost Blueprint for Wellness health assessment program.
- healthyMINDS mental health program.
- Vacation and Health/Flex Time.
- Six holidays plus one MyDay off.
- FinFit financial coaching and services.
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
- Employee stock purchase plan.
- Life and disability insurance, with a buy-up option.
- Flexible Spending Accounts.
- Annual incentive plans.
- Matching gifts program.
- Education assistance through MyQuest for Education.
- Career advancement opportunities.
- Potential eligibility for annual performance bonus compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
