PSC Registration Representative

Quest Diagnostics•Decatur, GA

12d•Onsite

About The Position

Responsible for all PSC (Patient Service Center) front office duties, including customer service, data entry, insurance billing and payments, problem resolution, compliance with HIPAA regulations, and ordering office supplies. The role is based in Decatur, Georgia, with a Monday-to-Friday schedule of 7:30 AM to 4:00 PM and rotational Saturday hours from 8:00 AM to 12:00 PM. The pay range starts at $17.20 per hour. Salary offers depend on relevant skills, training, experience, education, certifications where applicable, and market and organizational factors. Successful candidates may be eligible for annual performance bonus compensation.

Requirements

One year of customer service experience.
Keyboarding/data entry and PC experience.
High school diploma or equivalent.
Ability to communicate effectively in English.
Flexibility and availability based on staffing requirements, including weekends, holidays, and overtime.
Strong communication skills, including the ability to speak clearly and communicate effectively with customers and peer groups.
Good organizational, communication, and interpersonal skills.
Ability to handle multiple priorities in a high-volume setting.
Type at least 30 words per minute accurately.
PC skills and proficiency with MS Office applications.
Ability to make decisions based on established procedures and exercise consistent, independent, sound judgment.

Nice To Haves

Medical terminology knowledge.

Responsibilities

Greet customers appropriately and treat them courteously.
Ensure patient registration is completed accurately and on time.
Perform data entry as needed.
Call clients to confirm handwritten orders, verify tests ordered, and obtain accurate billing information, including diagnosis codes and UPIN information.
Handle customer inquiries by telephone and in person.
Collect payments when applicable.
Maintain required records and documentation.
Read, understand, and comply with departmental policies, protocols, and procedures, including procedure, safety, compliance, employee, and quality assurance manuals.
Assist with compiling monthly statistics and data.
Perform basic clerical duties, including filing, faxing, and preparing mail.
Demonstrate organizational commitment and Quest Diagnostics values.
Adhere to departmental and company policies.
Report to work on time and follow attendance guidelines.
Answer the telephone in a friendly and helpful manner, identifying the company and oneself and offering assistance.
Use established protocols for reporting customer complaints.
Ensure HIPAA compliance and use test translation tables.
Complete all required training.
Order necessary supplies.
Perform other duties as required to meet customer requirements.
Complete special projects as requested by a supervisor or manager.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.