Provisioning Analyst, Full Time, Days, Information Technology

MarinHealth Medical Center•San Rafael, CA

About The Position

The Provisioning Analyst coordinates, administers, and optimizes provisioning for enterprise systems, applications, hardware, software, telecommunications services, and user access. The role works with Information Technology, Human Resources, operational leaders, vendors, and service providers to provide secure, timely, and accurate provisioning that supports workforce productivity, operational continuity, and customer service. The analyst maintains compliance with organizational policies, cybersecurity standards, HIPAA, and service level agreements while supporting process improvement, workflow automation, and data integrity. The position coordinates provisioning from request through completion, maintains user accounts and access, validates role-based permissions, monitors service queues, troubleshoots issues, maintains documentation and records, and provides reports and audit evidence. The analyst also identifies opportunities to automate and improve workflows and collaborates across departments while modeling MarinHealth’s C.A.R.E.S. standards. This is a full-time, day-shift role scheduled for 40 hours per week. The listed compensation range is $38.60–$57.91. MarinHealth requires measles, mumps, and varicella immunizations and annual influenza immunization as a condition of employment; medical or religious exemptions are considered consistent with applicable law. COVID-19 vaccination/booster is strongly recommended.

Requirements

Bachelor's degree in Information Technology, Business Administration, Computer Science, Telecommunications, Healthcare Administration, or a related field, or an equivalent combination of education and experience.
At least two years of progressively responsible experience supporting enterprise provisioning, identity and access management, IT operations, telecommunications, or healthcare technology.
Experience supporting onboarding, transfers, offboarding, role-based security, workflow automation, reporting, and audit readiness.
Core competencies include customer service excellence, identity and access management, information security awareness, critical thinking, analytical skills, workflow optimization, process improvement, communication and collaboration, change management, time management, organizational agility, technical documentation, continuous improvement, and data integrity and quality assurance.

Nice To Haves

ITIL Foundation, Microsoft, ServiceNow, or Identity & Access Management (IAM) experience.
Experience with Active Directory/Entra ID, Microsoft 365, Epic, Workday, ServiceNow, Salesforce, Azure, JAMF, Intune, or similar enterprise platforms.

Responsibilities

Coordinate end-to-end provisioning activities while meeting established service level agreements.
Provision and maintain user accounts, applications, hardware, software, telecommunications services, and system access.
Validate role-based access using least-privilege principles and organizational security standards.
Partner with HR, IT, leaders, vendors, and third parties to support onboarding, transfers, organizational changes, and offboarding.
Monitor provisioning queues and proactively resolve delays or service interruptions.
Troubleshoot provisioning issues and escalate complex incidents appropriately.
Maintain accurate records within enterprise ticketing, provisioning, and asset management systems.
Develop and maintain standard operating procedures and technical documentation.
Generate operational reports and performance metrics to support leadership decision-making.
Support internal and external audits by providing documentation and evidence of provisioning activities.
Identify opportunities for automation, workflow optimization, and continuous process improvement.
Ensure compliance with HIPAA, cybersecurity, privacy, and organizational policies.