Provisioning Analyst, Full Time, Days, Information Technology
About The Position
The Provisioning Analyst coordinates, administers, and optimizes provisioning activities for enterprise systems, applications, hardware, software, telecommunications services, and user access. The role works with Information Technology, Human Resources, operational leaders, vendors, and service providers to ensure secure, timely, and accurate provisioning that supports workforce productivity, operational continuity, and customer service. The incumbent maintains compliance with organizational policies, cybersecurity standards, HIPAA, and service level agreements while advancing process improvement, workflow automation, and data integrity.
Requirements
- Bachelor's degree in Information Technology, Business Administration, Computer Science, Telecommunications, Healthcare Administration, or a related field, or an equivalent combination of education and experience.
- At least two years of progressively responsible experience supporting enterprise provisioning, identity and access management, IT operations, telecommunications, or healthcare technology.
- Experience supporting onboarding, transfers, offboarding, role-based security, workflow automation, reporting, and audit readiness.
Nice To Haves
- ITIL Foundation, Microsoft, ServiceNow, or Identity & Access Management (IAM) experience.
- Experience with Active Directory/Entra ID, Microsoft 365, Epic, Workday, ServiceNow, Salesforce, Azure, JAMF, Intune, or similar enterprise platforms.
Responsibilities
- Coordinate end-to-end provisioning activities while meeting established service level agreements.
- Provision and maintain user accounts, applications, hardware, software, telecommunications services, and system access.
- Validate role-based access using least-privilege principles and organizational security standards.
- Partner with HR, IT, leaders, vendors, and third parties to support onboarding, transfers, organizational changes, and offboarding.
- Monitor provisioning queues and proactively resolve delays or service interruptions.
- Troubleshoot provisioning issues and escalate complex incidents appropriately.
- Maintain accurate records within enterprise ticketing, provisioning, and asset management systems.
- Develop and maintain standard operating procedures and technical documentation.
- Generate operational reports and performance metrics to support leadership decision-making.
- Support internal and external audits by providing documentation and evidence of provisioning activities.
- Identify opportunities for automation, workflow optimization, and continuous process improvement.
- Ensure compliance with HIPAA, cybersecurity, privacy, and organizational policies.
Benefits
- Measles, mumps, varicella, and annual influenza immunizations are required as a condition of employment; medical or religious exemptions will be considered consistent with applicable law.
- COVID-19 vaccination/booster is strongly recommended.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
