Provisioning Analyst

Accenture•Atlanta, GA

9d•$20 - $64

About The Position

The Provisioning Analyst is responsible for accurately and promptly ordering, tracking, and completing network service implementations across global environments. The role focuses on provisioning Cross-Connect, Voice, and Data services, while supporting broader infrastructure deployments such as Dark Fiber, Leased Waves, Space & Power, and corporate network builds. The analyst manages orders through their full lifecycle, from initiation to completion, with an emphasis on high-quality documentation, accuracy, and coordination with carriers, internal teams, and external customers. The role includes supporting capacity implementations for corporate offices and data centers worldwide, maintaining complete and consistent provisioning records, and supporting Senior PMs by keeping provisioning artifacts current and audit-ready. It also requires collaboration with carriers, partners, Engineering, Deployment, and project management teams to address status, requirements, and completion of provisioning activities.

Requirements

At least 2 years of experience ordering or implementing voice services, such as POTS, TFNs, or DIDs.

Nice To Haves

Experience in a telecommunications, network provisioning, or service delivery environment.
Experience with a telecom carrier or connectivity provider.
Fluency in Microsoft 365 or Google Workspace, including spreadsheets and presentations.
Basic understanding of cabling and fiber infrastructure, including patch panels, cross-connects, and fiber types.
Strong verbal and written communication skills and the ability to work professionally with customers and carriers.
High attention to detail and strong organizational, documentation, and time-management skills.
Ability to work independently and collaboratively in fast-paced, high-pressure environments.
Proficiency with productivity tools, including email, spreadsheets, and documentation platforms.
Ability to manage multiple concurrent tasks and adapt to changing priorities or processes.
Familiarity with provisioning workflows used by global carriers.
Experience supporting multi-region provisioning activities across North America, Latin America, APAC, and EMEA.
Knowledge of network service lifecycle processes or related project-tracking systems.

Responsibilities

Place and manage orders for Cross-Connect, Voice, and Data services with global carriers and vendors.
Support additional work types, including Dark Fiber, Wavelengths, Space and Power, and corporate infrastructure, by maintaining consistent documentation and updates.
Track carrier progress for installs, disconnects, adds, changes, and long-lead network services.
Validate milestone accuracy, identify incorrect or delayed updates, and remediate issues to maintain data integrity.
Oversee implementation activities from initiation through completion and ensure deliverables meet timelines.
Perform quality checks on order details, dates, and technical documentation for completeness and accuracy.
Escalate missed milestones, stalled activities, and testing failures, including ping tests, to carriers and internal teams.
Support capacity implementations for corporate offices and data centers worldwide, ensuring readiness for activation.
Lead or participate in discussions with carriers, partners, and internal organizations, including Engineering, Deployment, and PM teams.
Provide status updates, clarify requirements, and drive timely completion of provisioning tasks.
Document activities and updates in designated status-tracking and ticketing systems.
Maintain accurate provisioning records and align documentation across orders, milestones, testing notes, approvals, and capacity records.
Support Senior PMs by keeping provisioning-related artifacts current and audit-ready.