APP Provider Support Specialist

Davis Street Community Center • San Leandro, CA

6d • $28 - $29 • Onsite

About The Position

Davis Street is seeking a detail-oriented, customer-service-focused Provider Payment Support Specialist to support childcare providers participating in subsidized childcare programs. The position serves as a key point of contact for providers, assisting with onboarding, attendance reporting, reimbursement inquiries, and program compliance. The role involves maintaining detailed records and providing excellent customer service.

Requirements

• High school diploma or equivalent required.
• 1–2 years of experience in customer service, data entry, or childcare subsidy programs.
• Strong computer skills, including Microsoft Office and database systems.
• Excellent customer service, communication, organizational, and problem-solving skills.
• Strong attention to detail, including the ability to identify discrepancies and maintain accurate records.
• Ability to understand and interpret policies, procedures, and government regulations.
• Ability to work professionally and sensitively with diverse individuals and low-income families.

Nice To Haves

• Bilingual English/Spanish.
• Experience with California subsidized childcare programs, Alternative Payment Programs (APP), CalWORKs Child Care, or Resource & Referral agencies.
• Knowledge of childcare attendance reporting and provider reimbursement procedures.

Responsibilities

• Onboard and support childcare providers participating in subsidized childcare programs.
• Train and assist providers with attendance reporting and invoicing procedures using CareConnect.
• Enter, update, and maintain provider information and reimbursement records in the CC4 childcare system.
• Assist providers with attendance forms, reimbursement documentation, and direct deposit enrollment.
• Follow up with providers regarding missing or late attendance submissions.
• Respond to provider inquiries and explain reimbursement policies, procedures, and requirements.
• Maintain accurate records and documentation for reporting, compliance, and audits.
• Manage TrustLine records, including clearances, denials, closures, and Exempt Non-Relative status.
• Support compliance with childcare subsidy program regulations and reporting requirements.
• Participate in staff meetings, training sessions, agency events, and other assigned duties.

Benefits

• 100% paid employee premium for Kaiser, Dental, Vision, and Life Insurance plans.
• 403(b) retirement plan with matching contributions.
• Paid Time Off for vacation and illness.
• 12 paid holidays plus an additional paid birthday holiday.
• Employee Discount Program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED