PROvider Specialist

Lowe's Home Centers•Mooresville, NC

4d•Onsite

About The Position

The PROvider Specialist supports a defined PROvider Management model by conducting business and performance-related discussions with Independent Service PROviders. The role prepares and organizes materials for business reviews, reviews documentation submitted by Service Providers, sends invitations and required documents to PROviders and Lowe’s stakeholders, records feedback and action items, and tracks and follows up on action plans. The position uses systems and reporting tools to complete work and requires foundational knowledge of PowerBI, SPM, IMS, performance reporting, phone and computer systems, and the contents of the Lowe’s Services Agreement (LSA). The specialist must be able to learn new systems and tools with training and adapt to changing business needs. The position is based at Lowe’s headquarters in Mooresville, North Carolina.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
Up to 1 year of experience in a call center, office administrative, high-volume retail, service support, or similar work environment.
If required by the state or local municipality, hold a salesperson license or pass the requisite licensing exam within 60 days of starting employment.
Foundational knowledge of PowerBI, SPM, IMS, performance reporting, phone and computer systems, and the Lowe’s Services Agreement (LSA).
Ability to learn and use new systems and tools with training.
Ability to adapt to rapidly evolving business needs.

Nice To Haves

Associate or bachelor's degree in a related field.
Experience in the remodeling or construction industry.
Lowe’s store experience.
Experience using a CRM tool, MS Word, MS Excel, and MS Outlook.

Responsibilities

Work within a system-based work queue to identify activities ready for review.
Prepare for scheduled business reviews by compiling and reviewing performance reports and other materials.
Communicate with Independent Service PROviders ahead of scheduled business reviews.
Organize and send invitations and required documents to PROviders and stakeholders.
Lead business reviews by discussing PROvider performance metrics, feedback, and relevant business topics.
Capture feedback, takeaways, and notes during business reviews and recap them for stakeholders.
Track activities requiring action and follow up on them.
Use experience supporting the program to suggest ways to improve the PROvider experience.
Engage with PROviders in a friendly and professional manner.
Keep reporting, packets, and files organized and accessible.
Execute assigned daily and weekly job duties.