APP Support Specialist

Davis Street Community Center • San Leandro, CA

1d • $28 - $29 • Onsite

About The Position

The APP Support Specialist supports the Children’s Services Department by providing front desk reception, telephone support, administrative assistance, and program support for the Alternative Payment Program (APP) and CalWORKs programs. The role requires professionalism, dependability, organization, attention to detail, time management, and the ability to maintain confidentiality while working effectively with diverse staff and families.

The position is located at 3073 Teagarden Street in San Leandro, California. The stated salary range is $28.00–$29.00 per hour.

Requirements

• Strong computer skills, including proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Excellent telephone etiquette, customer service, and general office skills.
• Strong organizational skills, attention to detail, and effective time management.
• Ability to prioritize multiple tasks, manage competing deadlines, and work efficiently in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to establish and maintain positive relationships with clients, families, and coworkers.
• Ability to work effectively with diverse staff and clients, including families experiencing stressful circumstances, with professionalism, empathy, and sensitivity.
• Ability to maintain strict confidentiality regarding information and records related to the department, children, families, and staff.

Nice To Haves

• Spanish language skills are preferred.
• Knowledge of child development programs is preferred.

Responsibilities

• Provide front desk reception, respond to inquiries, manage incoming mail, and provide telephone support.
• Assist the Intake Coordinator with subsidized and non-subsidized child care applications, including screening applications, ranking applicants, maintaining eligibility lists, and preparing enrollment materials.
• Prepare client case files, file documents, organize records, and archive closed files.
• Perform accurate data entry in the CC3 child care software system for subsidized and non-subsidized programs.
• Assist with data entry, report preparation, and updates to school district information, bell schedules, and other program records.
• Support special projects and administrative activities for the Children’s Services Department.
• Assist with office supply inventory and ordering, records archiving, and file management.
• Attend workshops, training sessions, and staff meetings as assigned.
• Provide general administrative and program support to the Children’s Services Department.
• Perform other duties as assigned.

Benefits

• 100% paid employee premium for Kaiser, dental, vision, and life insurance plans.
• 403(b) retirement plans with matching contributions.
• Paid time off for vacation and illness.
• 12 paid holidays plus an additional paid birthday holiday.
• Employee Discount Program.
• Mission-driven company culture.
• Additional benefits are available.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed