APSUPSP-IT App Support & Training Specialist

RAYUS Radiology•St. Louis Park, MN

8h•$48,800 - $70,600

About The Position

RAYUS Radiology is seeking an IT Applications Support & Training Specialist to support and train internal and external end users on the company’s core IT applications. The specialist serves as a subject matter expert for Radiologic Information Systems (RIS), Electronic Medical Records (EMR), and supporting applications, and collaborates with vendors, software engineers, and product owners to improve the end-user experience. This full-time position works Monday through Friday, with potential weekend hours as needed. Travel varies according to project and business needs. Responsibilities include application operations support, project collaboration, system implementation, and user training.

Requirements

Associate’s degree in Information Technology, healthcare, or a related field, or equivalent advanced and applicable working knowledge of RAYUS core systems and internal processes.
Three years of Helpdesk, phone, or customer service experience in a technical support or healthcare environment.
Two years of Microsoft Office Suite experience.
Valid driver’s license and proof of current insurance.
Ability to travel as required by project and business needs.

Nice To Haves

Bachelor’s degree in Information Technology, healthcare, or a related field.
System implementation and training experience.
Experience administering applications.
Experience using project management software.
Experience creating and executing QA test cases.

Responsibilities

Administer RIS, EMR, and auxiliary applications.
Provide workflow documentation, training, and support for internally developed applications.
Serve as a subject matter expert for the Enterprise Support Team when troubleshooting application-specific issues.
Use knowledge of market-specific workflows to support and recommend improvements based on system capabilities.
Work with the manager to develop operating standards, protocols, policies, and procedures for systems.
Work with Business Analysts and Product Managers to meet project deliverable deadlines.
Collaborate with the manager, market managers, Project Managers, and other support staff to identify customer needs.
Collaborate with Product Managers and/or the Development Team to develop enhancements and product efficiencies.
Partner with the Quality Assurances Manager on QA for system upgrades and implementations to support successful product rollouts.
Provide large-group training over the internet and in person on applications during product implementations, upgrades, and new center implementations.
Perform new customer installations and clinical software upgrades.
Serve as the field point of contact for client questions about system operations during implementations.
Diagnose and troubleshoot system hardware, software, and operator problems during implementations.
Act as Operations Support project liaison and subject matter expert on assigned implementation projects, providing recommendations and decisions to the implementation team.
Complete other tasks and projects as assigned.