Provider CSR 1 1

Wipro • Jefferson City, MO

6d

About The Position

The Provider Specialist joins Infocrossing INC’s BPS-IHS division to support MO HealthNet participants by responding to inquiries and service requests professionally and accurately. The role provides detailed, timely assistance by phone and written correspondence in a fast-paced environment that requires problem-solving, strong interpersonal communication, and attention to detail.

The specialist works with healthcare providers, internal teams, and external agencies to resolve participant issues, maintain participant records, and follow MO HealthNet policies and regulatory requirements. The position is suited to someone with customer service experience and relevant experience in healthcare or social services who values teamwork, ongoing learning, and high-quality participant support.

Requirements

• At least two years of experience in telephone customer service.
• At least two years of experience in healthcare, public health, managed care, or human services.
• Strong organizational skills and adaptability to fluctuating workloads.
• Clear and respectful verbal and written communication skills.
• Ability to troubleshoot challenges and make informed decisions independently or collaboratively.
• Commitment to serving participant needs with empathy and respect, delivering accurate and timely work, and collaborating effectively.
• Commitment to fostering an inclusive work environment.

Nice To Haves

• Familiarity with MO HealthNet policies and related systems.
• Relevant experience in healthcare or social services.

Responsibilities

• Deliver prompt, accurate responses to participant inquiries across multiple communication platforms.
• Document participant interactions comprehensively and accurately to support continuity and service quality.
• Collaborate with healthcare providers, cross-functional teams, and external agencies to resolve participant issues.
• Follow current MO HealthNet guidelines and policies, escalate concerns appropriately, and help implement process improvements.
• Participate in ongoing professional development to stay informed about industry trends, standards, and best practices.
• Update and maintain participant records.

Benefits

• Medical insurance
• Dental insurance
• Disability insurance
• Paid time off, including sick leave and personal time
• Other paid and unpaid leave options
• Training and skills development programs

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed