Provider Services Representative

Child Care Group • Dallas, TX

1d

About The Position

The Provider Services Representative is a member of ChildCareGroup’s Child Care Assistance (CCA) Provider Services team. The role reviews provider paperwork to determine program eligibility, assists providers by phone, email, virtual meeting, or in person, updates provider information, and maintains reports and records for tracking purposes. The position works under the supervision of the Provider Services Supervisor and requires some independent judgment and action.

The representative helps providers join the CCA program, explains program guidelines and procedures, processes paperwork and reimbursement documentation, and maintains accurate records in state and internal systems. The role also handles confidential and sensitive information, including Social Security and EIN numbers and banking information, and is responsible for keeping documentation secure. Local or out-of-town travel may be required.

Requirements

• High school diploma or equivalent.
• At least one year of employment experience in customer service or a general office setting.
• Demonstrated success working as a member of a team.
• Excellent written and verbal communication skills and the ability to work effectively with the public.
• Good organizational skills and the ability to work under pressure and meet deadlines.
• Ability to produce documents with little or no grammar and spelling errors.
• Computer literacy, including tools such as the MS Office suite and Adobe.
• Prompt and regular attendance.
• Valid Texas driver's license.
• Driving record that complies with CCG's automobile insurance carrier requirements.
• Liability insurance coverage and reliable personal transportation.
• Ability to travel locally or out of town as required.
• Must submit to and successfully pass all required CCG and Partner Program background checks throughout employment.

Nice To Haves

• Associate degree.

Responsibilities

• Work with providers who request to join the CCA program or are referred by an eligible parent.
• Send required paperwork to providers and track documents to ensure all required items are received.
• Determine provider eligibility.
• Provide technical assistance by telephone, email, or virtual meeting on forms, program guidelines, attendance reporting, and payment procedures.
• Provide customer service through the provider help line, answer calls promptly, document information in state and internal systems, and send requested information to providers.
• Assist customers who visit the office in person.
• Process provider paperwork, accurate rate reimbursement, and provider documentation in state and internal systems.
• Review confidential documents submitted by relative providers to determine proof of relationship and overall eligibility.
• Ensure documentation accurately and clearly reflects activity with providers.
• Keep confidential information and documentation secure.
• Perform other duties as assigned by the Supervisor or Manager.

Benefits

• Paid parental leave.
• Short-term disability, long-term disability, and basic life insurance at no cost.
• Medical, dental, and vision insurance.
• Telemedicine at no cost.
• 401(k) with company match.
• Paid time off.
• 12 paid company holidays.
• Mileage reimbursement when applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED